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RecruitingNCT06990997PAUSEUpdated Aug 14, 2026

Effects of Aphasia Identification Cards on Service Workers' Comprehension of People With Aphasia

An interventional study of Aphasia identification (ID) card in Aphasia, sponsored by University of Massachusetts, Amherst. Recruiting at 1 site in United States. Open to participants aged 18 Years to 59 Years, including healthy volunteers. Per ClinicalTrials.gov, last updated 2026-08-14.

Sponsored by University of Massachusetts, Amherst · Not applicable, Interventional, and Treatment

From the registry’s dates

  • Started Sep 2025; still recruiting 1 year 1 month later.
Phase
Not applicable
Study type
Interventional
Enrollment
160
Allocation
Randomized
Ages
18 Years to 59 Years
Sex
All
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Study summary

The goal of this clinical trial is to learn whether healthy volunteers are more successful at understanding people with aphasia if they have first viewed an aphasia identification (ID) card. The main questions this study aims to answer are:

  • Does viewing an aphasia ID card improve healthy volunteers' understanding of the language errors made by people with aphasia?
  • Does viewing an aphasia ID card improve healthy volunteers' understanding of people with aphasia who make long pauses in their speech?

Researchers will compare aphasia ID cards to a control condition (no ID card) to see whether aphasia ID cards improve healthy volunteers' understanding.

Healthy volunteers will visit the study site for a single session (about 2 hours long). During the session they will:

  • Complete brief tests of their vision, hearing and thinking
  • Listen to sentences produced by a speaker with aphasia while their eye movements are recorded
  • Complete a survey about the experience of listening to the speaker with aphasia
Read the detailed description

People with aphasia often experience challenges conveying their thoughts to unfamiliar communication partners, which is critical for living independently and building new social connections. This line of research has two long-term objectives: to improve unfamiliar communication partners' comprehension of people with aphasia, and to support people with aphasia in advocating for their communication needs. This project addresses these goals with a focus on service workers, who interact directly with customers to provide goods, services, or information. Being understood by service workers is often necessary to complete essential tasks such as purchasing food and picking up medication. This project investigates whether service workers comprehend speakers with aphasia more accurately when they have first read an aphasia identification (ID) card. Aphasia ID cards contain written self-advocacy statements that disclose the speaker's aphasia, define aphasia, and provide guidance on how to communicate successfully. These statements have been shown to improve unfamiliar communication partners' attitudes (knowledge about aphasia, emotions, and behavior), which improves communication experiences for people with aphasia. This project tests the central hypothesis that, by improving unfamiliar communication partners' attitudes, aphasia ID cards facilitate key language processes that improve their comprehension of people with aphasia. This randomized controlled trial will enroll 160 service workers. Half of the service workers will view an aphasia ID card for a speaker with aphasia, and half will not. Then, all service workers will complete tasks measuring their attitudes, language processing, and comprehension of service requests (i.e., requests for goods, services, or information) produced by speakers with aphasia. Eye-tracking will be used to measure key language processes that take place while service workers listen to the service requests. The Specific Aims are to investigate how viewing an aphasia ID card affects service workers' attitudes, language processing, and comprehension when people with aphasia produce long pauses (Aim 1) and paraphasias (word-retrieval errors) (Aim 2). By rigorously investigating the effects of aphasia ID cards on service workers' attitudes, language processing, and comprehension, this project will contribute to the long-term goals of improving unfamiliar communication partners' comprehension and helping people with aphasia self-advocate effectively.

02

Conditions studied

  • Aphasia

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Keywords

  • Aphasia
  • Communication partner
  • Service worker
  • Language processing
  • Language comprehension
  • aphasia identification card
  • eye-tracking
03

In context

Aphasia

338 studies on the registry are indexed under Aphasia; 95 are open to participants now.

This study's planned enrollment of 160 is above the median of 30 across 298 interventional studies indexed under Aphasia.

Browse Aphasia studies →

Lead sponsor

University of Massachusetts, Amherst is the lead sponsor of 48 studies on the registry; 5 are open to participants now.

Counted across the registry records on this site, refreshed daily.

04

Who can participate

Ages eligible
18 Years to 59 Years
Sexes eligible
All
Accepts healthy volunteers
Yes

Go through the criteria one by one — yes, no or not sure — and take the list to your doctor or the study team. Kept in this browser only.

Inclusion criteria

  • Adult age 18-59
  • Currently employed as a service worker
  • Understand spoken and written English well
  • High school diploma or equivalency
  • Normal vision or corrected vision with glasses or contact lenses

Exclusion criteria

Exclusion Criteria:

  • Language disorder
  • Hearing impairment
  • Intellectual disability
  • History of acquired neurological disorder (e.g., stroke or moderate/severe brain injury)
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Study design

Phase
Not applicable
Primary purpose
Treatment
Allocation
Randomized
Intervention model
Parallel assignment
Masking
None (open label)
Enrollment
160 participants (estimated)

Study arms

  • Experimental
    Aphasia Identification Card

    Participants will view an aphasia ID card for a speaker with aphasia. The card will disclose the speaker's aphasia, define aphasia, and request time to communicate.

    Behavioral: Aphasia identification (ID) card

  • No intervention
    No Card

    Participants in this arm will not receive an intervention.

Interventions

  • BehavioralAphasia identification (ID) card

    Participants will view an aphasia ID card for a speaker with aphasia. The card will disclose the speaker's aphasia, define aphasia, and request time to communicate.

06

What researchers measure

Primary outcomes

  1. Comprehension accuracy for sentences with long pauses in the Service Request Comprehension Task

    Percent correct mouse-click responses on the Service Request Comprehension Task for sentences with long pauses. The Service Request Comprehension Task measures participants' comprehension and processing of language produced by a speaker with aphasia.

    Time frame: 5 minutes post-intervention

  2. Comprehension accuracy for sentences with paraphasias in the Service Request Comprehension Task

    Percent correct mouse-click responses on the Service Request Comprehension Task for sentences with paraphasias (word-retrieval errors). The Service Request Comprehension Task measures participants' comprehension and processing of language produced by a speaker with aphasia.

    Time frame: 5 minutes post-intervention

Secondary outcomes

  1. Visual attention during long pauses in the Service Request Comprehension Task

    Mean proportion of time in which the participant gazes at task-relevant pictures during long pauses, indicating attention to task. The Service Request Comprehension Task measures participants' comprehension and processing of language produced by a speaker with aphasia.

    Time frame: 5 minutes post-intervention

  2. Linguistic integration of words immediately following long pauses in the Service Request Comprehension Task

    Mean proportion of time in which the participant gazes at the target picture during words immediately following long pauses, indicating linguistic integration of those words. The Service Request Comprehension Task measures participants' comprehension and processing of language produced by a speaker with aphasia.

    Time frame: 5 minutes post-intervention

  3. Implicit repair of paraphasias in the Service Request Comprehension Task

    Mean proportion of time in which the participant gazes at the target picture in the 1000 ms following paraphasias (word-retrieval errors), indicating implicit repair of the speaker's errors. The Service Request Comprehension Task measures participants' comprehension and processing of language produced by a speaker with aphasia.

    Time frame: 5 minutes post-intervention

  4. Rating of own patience on the Attitude Survey

    Rating scale, 0-100 scale with question "When listening to the speaker, I felt \_\_\_\_\_", with endpoints of "impatient" on the zero side and "patient" on the 100 side. Higher scores mean a better outcome. The Attitude Survey measures participants' knowledge, beliefs, and emotions relating to listening to a speaker with aphasia.

    Time frame: 0 minutes (immediately) post-intervention, 45 minutes post-intervention

  5. Rating of speaker with aphasia's intelligence on the Attitude Survey

    Rating scale, 0-100 scale with question "I think that the speaker is \_\_\_\_\_", with endpoints of "unintelligent" on the zero side and "intelligent" on the 100 side. Higher scores mean a better outcome. The Attitude Survey measures participants' knowledge, beliefs, and emotions relating to listening to a speaker with aphasia.

    Time frame: 0 minutes (immediately) post-intervention, 45 minutes post-intervention

  6. Rating of speaker with aphasia's language skills on the Attitude Survey

    Rating scale, 0-100 scale with question "I think that it was \_\_\_\_\_ for the speaker to find the words for what they wanted to say", with endpoints of "hard" on the zero side and "easy" on the 100 side. Lower scores mean a better outcome. The Attitude Survey measures participants' knowledge, beliefs, and emotions relating to listening to a speaker with aphasia.

    Time frame: 0 minutes (immediately) post-intervention, 45 minutes post-intervention

07

Study locations

1 of 1 sites recruiting
  • UMass Amherst Henry M. Thomas III Center at Springfield
    Springfield, Massachusetts 01115, United States
    Recruiting
    • Jennifer E Mack, PhD · Contactjemack@umass.edu · 413-545-8468
    • Jennifer E Mack, PhD · Principal investigator
08

References and documents

Individual participant data

Plan to share: Yes — Data to be generated from this project include language processing data collected through eye-tracking, comprehension accuracy data (mouse-click responses), and participants' responses to a survey measuring their attitudes. De-identified raw survey data and comprehension accuracy data will be preserved and shared. Deidentified, preprocessed eye-tracking data will be preserved and shared.

Supporting information: Study protocol

Time frame: De-identified data will be available upon publication of related work or the end of the project period, whichever comes first, and will remain available indefinitely.

Access criteria: IPD and supporting information will be freely available on Open Science Framework.

No publications or documents are linked to this record.

09

Updates

Tracking since Sep 25, 2026
No changes since tracking began. The registry record was last updated on Aug 14, 2026, before this site started recording changes on Sep 25, 2026. Its history is on ClinicalTrials.gov ↗
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Registry details

Key details

Study ID
NCT06990997
Lead sponsor
University of Massachusetts, Amherst
Responsible party
Jennifer Mack (Associate Professor, Undergraduate Program Director, University of Massachusetts, Amherst) — Principal investigator
First posted
May 25, 2025
Start date
Sep 22, 2025
Primary completion
Feb 28, 2027 (estimated)
Completion
Feb 28, 2027 (estimated)
Last update
Aug 14, 2026

Study contacts

Jennifer E Mack, PhD
Contact
jemack@umass.edu
4135458468
Holly Laws, PhD
Contact
hlaws@umass.edu
Jennifer Mack, PhD
principal investigator · University of Massachusetts, Amherst

Oversight

Data monitoring committee
No
FDA-regulated drug
No
FDA-regulated device
No
View the source record on ClinicalTrials.gov ↗

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