ClinicalTrials.gg
CompletedNCT03470194SIPIUpdated Apr 5, 2021Results posted

Satisfaction of Limited English-Proficient Patients With Phone Interpretation Services Compared to In-Person Interpreters: A Randomized Controlled Trial

An interventional study of Interpretation Modality: In Person and Interpretation Modality: Telephonic in Pelvic Floor Disorders, sponsored by University of Massachusetts, Worcester. Completed at 1 site in United States. Open to female participants aged 18 Years and older. Per ClinicalTrials.gov, last updated 2021-04-05.

Sponsored by University of Massachusetts, Worcester · Not applicable, Interventional, and Health services research

Phase
Not applicable
Study type
Interventional
Enrollment
106
Allocation
Randomized
Ages
18 Years and older
Sex
Female
01

Where this study stands

Counted across the records on this site · 2026-11-12

Among 61 studies in Pelvic Floor Disorders with a site in United States — 12 open to participants now, 16 under way, none of them phase 3. Pelvic Floor Disorders · United States.

Enrollment
14th of 50
106 · median 57
Started
2017
with 3 others
No phase
38 of 61
7 open now
Registered
23rd of 61
by date

Among the 61 studies in Pelvic Floor Disorders with a site in United States, this one is the 14th largest by enrollment of the 50 interventional ones that give a count, is one of 4 that started in 2017, is one of 38 with no phase, and was the 23rd registered.

Pelvic Floor Disorders

212 studies on the registry are indexed under Pelvic Floor Disorders; 46 are open to participants now.

Browse Pelvic Floor Disorders studies →

Open to participants now

12 of the 61 studies in Pelvic Floor Disorders with a site in United States are open now. Recruiting first, the newest first:

7 more — sign in →

All 12 open studies →

A study can be open while its sites in United States have not opened yet or have stopped. Only those recruiting at a site in United States →

Who these studies take

Of the 27 Pelvic Floor Disorders studies recruiting now, 17 (63%) set no upper age limit and 10 (37%) stop at 75 or younger; none take children under 18; 9 take healthy volunteers.

This study: 18 Years and older · female · no healthy volunteers.

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02

Study summary

The aim of the study is to determine if In-person interpreters increases patient satisfaction of URGYN office visits compared to the use of phone interpreter services for Limited English Proficient (LEP) patients

Read the detailed description

This study is a randomized controlled trial. Patients presenting to the UMass Memorial UROGYN clinic will be screened for eligibility using the inclusion and exclusion criteria. LEP patients will be identified as patients that initiate conversation in a non-English language and are only able to communicate adequately regarding their medical problem in a non-English language.

After patients have been seen for their scheduled office visit, they will be invited to participate in the study. Once the patient has agreed to participate in the study the participant will be randomized. Study assignment will be revealed using sequentially numbered sealed opaque envelopes. Randomization will be performed using software and a block randomization scheme to yield a 50% chance of having an in-person interpreter.

Those assigned to the control group will receive phone translation services and the experimental group will have in person interpreters.

At the subsequent visit, demographic information will be collected and patients will then receive interpretation services from the phone or an in-person interpreter.

03

Conditions studied

  • Pelvic Floor Disorders

Keywords

  • Quality Care
  • Access to health care
  • Interpretation services
04

Who can participate

Ages eligible
18 Years and older
Sexes eligible
Female
Accepts healthy volunteers
No

Go through the criteria one by one — yes, no or not sure — and take the list to your doctor or the study team. Kept in this browser only.

Inclusion criteria

  • LEP speaking Spanish and Portuguese female patients presenting to the U Mass UROGYN clinic with or without Ad-hoc interpreters
  • Spanish and Portuguese speaking female patients with LEP presenting to the U Mass UROGYN clinic for an office visit of any type

Exclusion criteria

Exclusion Criteria:

  • Unable to provide consent
  • Under 18 years of age
  • Pregnant women
  • Prisoners
  • LEP subjects who decline interpreter services
  • Non -Spanish or Non - Portuguese speaking subjects
  • Patients with cognitive impairment
  • Visually or hearing impaired patients
  • Patients not requiring a follow up appointment
05

Study design

Phase
Not applicable
Primary purpose
Health services research
Allocation
Randomized
Intervention model
Parallel assignment
Masking
None (open label)
Enrollment
106 participants (actual)

Study arms

  • Active comparator
    Interpretation Modality: In person

    Participants assigned to this group will use an in person interpreter for the duration of the UROGYN office visit

    Other: Interpretation Modality: In Person

  • Active comparator
    Interpretation Modality: Telephonic

    Participants assigned to this group will use a phone interpreter for the duration of the UROGYN office visit

    Other: Interpretation Modality: Telephonic

Interventions

  • OtherInterpretation Modality: In Person

    Use of In-Person interpretation support for LEP participant during clinical appointment

  • OtherInterpretation Modality: Telephonic

    Use of telephonic interpretation support for LEP participant during clinical appointment

06

What researchers measure

Primary outcomes

  1. Patient Satisfaction

    Patient satisfaction will be measured by a 14 - item questionnaire. The questionnaire was created, validated, and used in a previous study from the field of Emergency medicine. There are 3 subscales assessing patient satisfaction with interpreter, nursing, and physician. Satisfaction with interpreters was calculated using the summation index of 4 items. Satisfaction with physician and nursing communication was measure by a summated index of 5 items that measure increasing level of satisfaction with a likert scale. Answers ranged from 1 to 4 where 4 equaled "strongly agree" and 1 equaled "strongly disagree". All items were weighted on a 100 point scale to facilitate interpretation of the means. A lower score means less satisfaction/greater dissatisfaction and a higher score indicates more satisfaction/less dissatisfaction.

    Time frame: Immediately assessed after office visit

07

Results

Posted Apr 5, 2021

Participant flow

Participant flow — Overall Study
MilestoneInterpretation Modality: In PersonInterpretation Modality: Telephonic
Started4957
Completed3840
Not completed1117
Withdrew: Lost to follow-up1117

Outcome measures

PrimaryPatient Satisfaction

Patient satisfaction will be measured by a 14 - item questionnaire. The questionnaire was created, validated, and used in a previous study from the field of Emergency medicine. There are 3 subscales assessing patient satisfaction with interpreter, nursing, and physician. Satisfaction with interpreters was calculated using the summation index of 4 items. Satisfaction with physician and nursing communication was measure by a summated index of 5 items that measure increasing level of satisfaction with a likert scale. Answers ranged from 1 to 4 where 4 equaled "strongly agree" and 1 equaled "strongly disagree". All items were weighted on a 100 point scale to facilitate interpretation of the means. A lower score means less satisfaction/greater dissatisfaction and a higher score indicates more satisfaction/less dissatisfaction.

Time frame:
Immediately assessed after office visit
Reported as:
Median · score on a scale
Patient Satisfaction
score on a scaleInterpretation Modality: In PersonInterpretation Modality: Telephonic
Patient Satisfaction100 (92.9 to 100)94 (94.0 to 98.8)
Statistical analysis
  • Interpretation Modality: In Person vs Interpretation Modality: Telephonic · Wilcoxon (Mann-Whitney) · p = =0.002

Adverse events

Collected over 1 week. Non-serious events are listed at a 0% frequency threshold.

Adverse event summary by group
GroupDeathsSeriousOther
Interpretation Modality: In Person0/38 (0%)0/38 (0%)0/38 (0%)
Interpretation Modality: Telephonic0/40 (0%)0/40 (0%)0/40 (0%)

Baseline characteristics

Age, Continuous
Age, Continuous(years)Interpretation Modality: In PersonInterpretation Modality: TelephonicTotal
Mean55.3 ± 9.952.4 ± 13.854.1 ± 11.1
Sex: Female, Male
Sex: Female, Male(Participants)Interpretation Modality: In PersonInterpretation Modality: TelephonicTotal
Female4957106
Male000
Ethnicity (NIH/OMB)
Ethnicity (NIH/OMB)(Participants)Interpretation Modality: In PersonInterpretation Modality: TelephonicTotal
Hispanic or Latino253055
Not Hispanic or Latino242751
Unknown or Not Reported000
Language of Translation
Language of Translation(Participants)Interpretation Modality: In PersonInterpretation Modality: TelephonicTotal
Spanish253055
Portugese242751
08

Study locations

1 site
  • U Mass Memorial Hospital
    Worcester, Massachusetts 01605, United States
09

References and documents

Publications

  • Taylor DL, Sierra T, Maheshwari D, Hall C, Leung K, Flynn M. Satisfaction With Telephone Versus In-Person Interpretation Services in Limited English-Proficient Urogynecology Patients: A Randomized Controlled Trial. Female Pelvic Med Reconstr Surg. 2021 Jun 1;27(6):388-392. doi: 10.1097/SPV.0000000000000880. PubMed 32649326 ↗

Study documents

PDFs hosted by the registry, ClinicalTrials.gov.

10

Timeline

Tracking since Sep 25, 2026
ElapsedEstimatedEstimated, not yet reachedSimilar studies: half by the dot; the band is the middle halfHalf of similar studies reached it by the dot; the band is the middle half, from a quarter to three quarters

Ran from Dec 2017 to primary completion in Jun 2019, 17 months.

Results were first posted in Apr 2021, 1 year 9 months after primary completion.

Of 101 non-industry interventional studies with no phase under Pelvic Floor Disorders, half reached primary completion within 17 months of starting (the median), counting those still running; a quarter within 7 and three quarters within 31. This study's 17 months is close to that.

Counting every sponsor, half of 107 studies reached it within 17 months; a quarter within 7 and three quarters within 31.

How these figures are worked out, and which studies are left out of them.

Registered
Dec 22, 2017
First posted
Mar 19, 2018
StartActual
Dec 15, 2017
Primary completionActual
Jun 10, 2019
CompletionActual
Jun 15, 2019
Results first posted
Apr 5, 2021
Last update
Apr 5, 2021
What these dates mean
Start.
When the first participant enrolled; while estimated, when the study expects to open to recruitment.
Primary completion.
When the last participant was examined or treated to collect data for the study's main question, its primary outcome. A study that stopped early gives the date its data collection stopped.
Completion.
When the last participant's last visit took place, for every outcome, secondary ones and side effects included: the end of the study. Often later than primary completion, sometimes the same day.
Actual and Est.
Actual means the registry says the date has happened. Est. (estimated) is a date the sponsor plans or expects. It can still move, and the sponsor is expected to change it to actual once it has passed.
No changes since tracking began. The registry record was last updated on Apr 5, 2021, before this site started recording changes on Sep 25, 2026. Its history is on ClinicalTrials.gov ↗
11

Registry details

Key details

Study ID
NCT03470194
Responsible party
Sponsor
First posted
Mar 19, 2018
Start date
Dec 15, 2017
Primary completion
Jun 10, 2019
Completion
Jun 15, 2019
Results posted
Apr 5, 2021
Last update
Apr 5, 2021

Study contacts

Michael Flynn, MD
principal investigator · UMass Worcester

Oversight

Data monitoring committee
No
FDA-regulated drug
No
FDA-regulated device
No
View the source record on ClinicalTrials.gov ↗

Not currently enrolling

This study is completed, as verified in Mar 2021. You cannot join it, but the record below documents what was studied.

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