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RecruitingNCT07303608Updated Dec 26, 2025

Improving Outcomes in Social Services Through Routine Outcome Monitoring and Systematic Client Feedback

An interventional study of Feedback informed treatment (FIT) and Treatment as usual (TAU) in Substance Use Disorders, Criminal Behavior and Domestic Violence, sponsored by Karolinska Institutet. Recruiting at 1 site in Sweden. Open to participants aged 15 Years and older. Per ClinicalTrials.gov, last updated 2025-12-26.

Sponsored by Karolinska Institutet · Not applicable, Interventional, and Treatment

From the registry’s dates

  • Started Dec 2025; still recruiting 10 months later.
Phase
Not applicable
Study type
Interventional
Enrollment
400
Allocation
Randomized
Ages
15 Years and older
Sex
All
01

Study summary

In this project the investigators want to test whether a new method FIT (Feedback informed treatment) can improve the interventions people receive through social services. The FIT method involves regularly providing information about how the client think things are going and what the client thinks about the help and care they receive.

Read the detailed description

A randomized controlled trial conducted in social services' outpatient care, addiction care and in residential treatment. In addition to direct effects of using FIT (Feedback informed treatment), cost-effectiveness, instrument psychometrics and predictive value will be examined. The project include outcome measures for quality of life, behavior and symptoms which have been selected in collaboration with representatives of the users (social workers and clients). The project will also examine both clients' and social workers' experiences of giving and receiving feedback using FIT, as well as examine factors that influence implementation within social services.

Social services have an ambition to use evidence based practice, but there is a lack of methods that can help social workers and the social service to systematically follow and adapt the interventions based on the clients' situation, context and preferences. FIT is an internationally proven system for doing this. If findings of the current project are positive, it can be spread within social services through an existing network of practitioners and with existing digital tools.

Participating units with experience and interest in FIT will be recruited in collaboration with the Swedish FIT network and with already engaged municipalities and treatment units. The project will ensure that participating social workers have sufficient skills and that their workplace is ready to work with FIT. Clients who are granted treatment at the unit will be asked if they want to be included in a study where they can give feedback on the interventions they receive and help to follow their progress. After baseline, they will be randomized to treatment as usual or treatment with the addition of FIT. To support implementation, the therapists in the FIT group will be offered regular supervision.

02

Conditions studied

  • Substance Use Disorders
  • Criminal Behavior
  • Domestic Violence
  • Social Care
  • Family Communication
  • Family Conflict
  • Child Behavior Problem
  • Housing
  • Everyday Activities

Keywords

  • Social services
  • Feedback informed treatment
  • Systematic client feedback
  • Routine outcome management
03

In context

Substance-Related Disorders

2,124 studies on the registry are indexed under Substance-Related Disorders; 393 are open to participants now.

This study's planned enrollment of 400 is above the median of 108 across 1,727 interventional studies indexed under Substance-Related Disorders.

Browse Substance-Related Disorders studies →

Lead sponsor

Karolinska Institutet is the lead sponsor of 1,113 studies on the registry; 267 are open to participants now.

Counted across the registry records on this site, refreshed daily.

04

Who can participate

Ages eligible
15 Years and older
Sexes eligible
All
Accepts healthy volunteers
No

Inclusion criteria

People who have been granted assistance under the Social Services Act at includes centers.

Exclusion criteria

Exclusion Criteria:

  • People who do not have sufficient knowledge of Swedish or have impaired cognitive functions that prevent them from using FIT in Swedish, as they cannot benefit from the intervention that the study intends to evaluate the effects of. This is assessed by the respective social service.
  • People who receive support and treatment interventions that are not voluntary, i.e. interventions according to the Act on the Compulsory Care of Young People (LVU) or the Act on the Compulsory Care of Drug Abusers (LVM)
05

Study design

Phase
Not applicable
Primary purpose
Treatment
Allocation
Randomized
Intervention model
Parallel assignment
Masking
None (open label)
Enrollment
400 participants (estimated)

Study arms

  • Experimental
    Feedback-informed treatment (FIT)

    Feedback-informed treatment (FIT) added to treatment as usual. The social workers will use FIT together with the participant at each visit or unit of service (week) The components of FIT is administrating the Outcome Rating Scale at the beginning of session and Session Rating Scale at the end of the session, calculating and interpreting the values (digitally or manually) as well as discussing the results, trying to create a culture of feedback (actively seek and value honest client input).

    Behavioral: Feedback informed treatment (FIT) · Behavioral: Treatment as usual (TAU)

  • Active comparator
    Treatment as usual (TAU)

    Treatment as usual at social services without the use of the components in Feedback informed treatment.

    Behavioral: Treatment as usual (TAU)

Interventions

  • BehavioralFeedback informed treatment (FIT)

    Consists of digital or paper tools that systematically collect feedback from the client and presents this to counselor or therapist. However, FIT is more than a collection of measures: an approach, both on the part of the social worker and on the part of the organization, where feedback from the client is actively sought and welcomed, and support of flexibility that interventions can be changed during the treatment period to prevent a negative outcome.

    Also known as: Partners for Change Outcome System (PCOMS), Outcome Rating Scale (ORS), System Rating Scale (SRS)

  • BehavioralTreatment as usual (TAU)

    Psychosocial support and treatment interventions to help clients in social services with various problems. This can be in the form of individual counselling, social casework, family and network interventions, and similar. These interventions include a variation of cognitive, behavioral, family therapeutic and psychodynamic therapeutic techniques as well as methods for supporting and caring for the client rather than treating specific conditions. The task of social services in Sweden borders to that of psychiatry, addiction care and the correctional system, which are organized on a regional or national level, as opposed to the municipal grounding of social services. Interventions are carried out in the client's environment, in outpatient care and through residential treatment facilities.

    Also known as: Social services psychosocial support and treatment

06

What researchers measure

Primary outcomes

  1. Main problem level

    The participant choose their main problem area that is addressed in their contact with social servises (Work, employment, finances; School, studies; Alcohol, drugs or gambling; Mental health; Violent behavior or crime; Violence in close relationships; Housing and/or everyday routines; Relationship problems; Other) and rate the problems they have experienced in this area on a visual analog scale (0-100) where a higher number indicate more severe problems.

    Time frame: Baseline, three months, six months and one year

Secondary outcomes

  1. Days of problem in main area

    The participant rate the number of days the last months 0-30 that they have experienced problems in their main problem area.

    Time frame: Baseline, three months, six months and one year

  2. Secondary problem level

    The participant can choose one or two secondary problem areas that is addressed in their contact with social services and rate the problem (0-100) they have experienced in this area. A higher number indicate more severe problems.

    Time frame: Baseline, three months, six months and one year

  3. Days of problem in secondary area

    The participant rate the number of days in the last month (0-30) that they have experienced problems in their secondary problem area.

    Time frame: Baseline, three months, six months and one year

  4. Clinical outcomes in routine evaluation outcome measure (CORE-OM-8)

    Patient reported outcome measures. An 8-item alternative brief measure of psychological distress, based on the shorter CORE-OM-6D for this population. Each item is scored 0-4 (0-26 in total). A higher score indicate more severe problems.

    Time frame: Baseline, three months, six months and one year

  5. EuroQol Five Dimensions (EQ-5D)

    Health questionnaire measuring quality of life in five areas: Mobility, Self-care, Usual Activities, Pain/Discomfort, and Anxiety/Depression. Each area is rated 1-5 to form an index. A higher score indicate more severe problems.

    Time frame: Baseline, three months, six months and one year

Other outcomes

  1. Outcome rating scale (ORS)

    Individual (personal well-being), Close relationships (family and friends), Social (work, school, friends) and General (life in general) which are assessed according to four visual analog scales. The ORS is intended to be used several times during treatment or psychotherapy to provide a measure of psychological well-being and treatment progress. The score is 0-40. A lower score indicate more severe problems.

    Time frame: during experimental treatment, up to 55 weeks

  2. Session Rating Scale (SRS)

    A simple, four-item visual analogue scale designed to assess key dimensions of a good therapeutic relationships. The SRS is administered, scored (0-40) and discussed at the end of each session to get real time alliance feedback. A higher score indicate a better therapeutic relationship.

    Time frame: during experimental treatment, up to 55 weeks

  3. Satisfaction with contact and therapeutic relationship

    Single visual analog scale rating the contact with social worker (0-100) higher indicate a better therapeutic relationship.

    Time frame: three months, six months and one year

  4. Reason for ending treatment

    Two follow-up question about if and why the contact with social services has ended.

    Time frame: three months, six months and one year

07

Study locations

1 of 1 sites recruiting
  • Linköpings kommun
    Linköping, Sweden
    Recruiting
08

References and documents

Individual participant data

Plan to share: Undecided — IPD might not be shared because participants are at risk of being identified. Some of the participating social service units are small and may only recruit a small number of participants that could be identified through a combination of demographic variables.

No publications or documents are linked to this record.

09

Updates

Tracking since Sep 25, 2026
No changes since tracking began. The registry record was last updated on Dec 26, 2025, before this site started recording changes on Sep 25, 2026. Its history is on ClinicalTrials.gov ↗
10

Registry details

Key details

Study ID
NCT07303608
Lead sponsor
Karolinska Institutet
Responsible party
Magnus Johansson (Principal Investigator, Karolinska Institutet) — Principal investigator
First posted
Dec 26, 2025
Start date
Dec 5, 2025
Primary completion
Jun 15, 2028 (estimated)
Completion
Dec 15, 2028 (estimated)
Last update
Dec 26, 2025

Study contacts

Magnus Johansson, PhD
Contact
magnus.johansson.1@ki.se
+46812345783
Therese Nestor
Contact
therese.nestor@ki.se
Magnus Johansson, PhD
principal investigator · Karolinska Institutet

Oversight

Data monitoring committee
No
FDA-regulated drug
No
FDA-regulated device
No
View the source record on ClinicalTrials.gov ↗

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