An interventional study of Standardized recommendations during emergency calls and sending advisory text message in Emergency Call and Fever; Pediatric Fever Management; Parental Anxiety, sponsored by Centre Hospitalier Annecy Genevois. Not yet recruiting at 1 site in France. Open to participants aged 18 Years and older. Per ClinicalTrials.gov, last updated 2025-12-02.
Sponsored by Centre Hospitalier Annecy Genevois · Not applicable, Interventional, and Health services research
During the winter of 2022/23, a standardized protocol for managing fever in children aged 3 months to 10 years was implemented at Annecy Genevois Hospital for a period of one month. This protocol included advice given by the regulator and sending a text message to parents after the call. A total of 182 calls were handled in one month: 95 during a 15-day period before the intervention was rolled out and 87 during a 15-day period during the intervention (43 with unread text messages and 44 with read text messages). All parents who read the text message understood it. The rate of compliance with advice was improved by the intervention when the text message was read (p \< 0.01), in terms of increased paracetamol intake, avoidance of cold baths, undressing the child, and administering fluids. When the text message was read, the rate of calls to the 15 emergency center fell from 13% before the intervention to 2% when the text message was read (p = 0.04). A downward trend in emergency room visits was also observed, from 13% before the intervention to 5% when the text message was read and 19% when the text message was not read (p = 0.13). These encouraging data suggest that a randomized study would demonstrate the value of this approach in routine practice.
Even if the effect of such protocols is moderate, the target audience is such that their impact on the use of unscheduled care and on the healthcare system could be significant, at a low implementation cost.
The use of a standardized protocol involving the sending of text messages in cases of uncomplicated fever in children makes it possible to:
The objective of this study is to determine, in a randomized trial, whether the combined use of standardized advice for children with fever and text messages sent to parents by the emergency medical service (EMS) can:
i) reduce the use of unscheduled medical care; ii) improve compliance with advice; iii) reduce the rate of callbacks to the emergency medical service; iv) improve parent satisfaction.
438 studies on the registry are indexed under Fever; 55 are open to participants now.
This study's planned enrollment of 1,792 is above the median of 123 across 271 interventional studies indexed under Fever.
Browse Fever studies →Centre Hospitalier Annecy Genevois is the lead sponsor of 32 studies on the registry; 8 are open to participants now.
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Inclusion criteria relating to the child concerned by the call to the SAMU Centre 15:
And without signs of seriousness requiring emergency medical attention (as determined by SAMU Centre 15):
Inclusion criteria relating to the caller:
Exclusion criteria relating to children involved in calls to the SAMU Centre 15 emergency medical service:
Exclusion criteria relating to the caller:
Standardized recommendations during emergency calls and sending of advisory text messages
Other: Standardized recommendations during emergency calls and sending advisory text message
When the emergency service is called, the coordinating physician provides standardized recommendations based on the treatment guidelines issued by the French Pediatric Society. After the emergency call, the parent who made the call receives a text message summarizing all the advice given by the doctor.
Evaluate the effectiveness of a standardized protocol for managing childhood fever, combining systematic recommendations and text messages sent to parents with advices on seeking unscheduled care: visits to the emergency room and/or medical consultations
Time frame: 21 days after the initial emergency call to the SAMU Centre 15
Plan to share: No
No publications or documents are linked to this record.
This study is not yet recruiting, as verified in Nov 2025. You cannot join it, but the record below documents what was studied.
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Centre Hospitalier Annecy Genevois