ClinicalTrials.gg
CompletedNCT03473353Updated Jan 10, 2023

Doctor-Parent Interactions With Medical Scribes

An interventional study of Medical Scribe in Burnout, Professional, sponsored by Milton S. Hershey Medical Center. Completed at 1 site in United States. Open to participants aged 18 Years and older, including healthy volunteers. Per ClinicalTrials.gov, last updated 2023-01-10.

Sponsored by Milton S. Hershey Medical Center · Not applicable, Interventional, and Other

From the registry’s dates

  • Registered 5 months after the study started (first participant enrolled Sep 2017, registered Mar 2018).
Phase
Not applicable
Study type
Interventional
Enrollment
732
Allocation
Not applicable
Ages
18 Years and older
Sex
All
01

Where this study stands

Counted across the records on this site · 2026-11-12

Among 96 studies in Burnout, Professional with a site in United States — 10 open to participants now, 16 under way, none of them phase 3. Burnout, Professional · United States.

Enrollment
5th of 89
732 · median 74
Started
2017
with 7 others
No phase
87 of 96
8 open now
Registered
18th of 96
by date

Among the 96 studies in Burnout, Professional with a site in United States, this one is the 5th largest by enrollment of the 89 interventional ones that give a count, is one of 8 that started in 2017, is one of 87 with no phase, and was the 18th registered.

Burnout, Professional

216 studies on the registry are indexed under Burnout, Professional; 33 are open to participants now.

Browse Burnout, Professional studies →

Open to participants now

10 of the 96 studies in Burnout, Professional with a site in United States are open now. Recruiting first, the newest first:

5 more — sign in →

All 10 open studies →

A study can be open while its sites in United States have not opened yet or have stopped. Only those recruiting at a site in United States →

Who these studies take

Of the 14 Burnout, Professional studies recruiting now, 9 (64%) set no upper age limit and 5 (36%) stop at 75 or younger; 1 takes children under 18; 9 take healthy volunteers.

This study: 18 Years and older · all sexes · healthy volunteers too.

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02

Study summary

The purpose of the study is to collect outcomes related to a quality improvement project assessing the feasibility and effectiveness of a medical scribe program in which medical scribes accompany clinicians during their visits with patients. The medical scribes involved in the project are professional scribes and medical students who will accompany clinicians during patient visits and takes notes, enabling the clinician to engage more directly with the patient.

Read the detailed description

The study has several specific objectives. This study aims to examine the impact of using medical scribes on (1) patient experience (e.g. patient satisfaction) (2) clinician experience (e.g. stress load, burnout, evaluation of the visit, amount of time spent after hours inputting notes), and (3) clinician-patient interaction (e.g. patient and clinician engagement during the visit).

03

Conditions studied

  • Burnout, Professional

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Keywords

  • Medical Scribe
  • Outpatient
  • EHR
04

Who can participate

Ages eligible
18 Years and older
Sexes eligible
All
Accepts healthy volunteers
Yes

Eligibility criteria

Provider Participants

Inclusion Criteria:

  1. Attending clinicians with privileges at Penn State Hershey Children's Hospital and/or the Penn State Hershey Internal Medicine. This may include attending MDs or DOs and Nurse Practitioners (NPs).
  2. Voluntary participation in the medical scribe QI project.
  3. Consents to participate in the study.

Exclusion Criteria:

  1. Clinician is not participating in the scribe project.
  2. Clinician does not consent to participate in the research portion of this project.

Patient Participants

Inclusion Criteria:

  1. Patient (if 18 years or older) or parent/guardian (P/G) of patient being seen by a participating clinician.
  2. Patient was not seen by a resident or medical student prior to meeting with clinician.
  3. English speaking/reading.
  4. Patient or P/G has capacity to consent.

Exclusion Criteria:

  1. Patient is seeing a clinician who has not consented to participate in the research portion of the study.
  2. Non-English speaking/reading.
  3. Patient or P/G lacks capacity to consent.
05

Study design

Phase
Not applicable
Primary purpose
Other
Allocation
Not applicable
Intervention model
Single group
Masking
None (open label)
Enrollment
732 participants (actual)

Study arms

  • Other
    Pediatric Clinicians

    Survey data will be gathered from pediatric clinicians and also parents of pediatric patients at two time periods. At baseline, no Medical Scribes will be working with the clinicians, and then several months later, data will be gathered when Medical scribes ARE working with clinicians.

    Other: Medical Scribe

Interventions

  • OtherMedical Scribe

    Trained Medical Scribes will be present in the exam room to take notes on the the electronic medical record so that clinicians can focus all their attention to the interaction with the patient and parent.

06

What researchers measure

Primary outcomes

  1. Clinician Burnout

    Survey questions will assess clinician burnout using validated measures.

    Time frame: 1 year

07

Study locations

1 site
  • Hope Drive Pediatric Clinic
    Hershey, Pennsylvania 17033, United States
08

References and documents

Individual participant data

Plan to share: Yes — The study PI will share our study protocol, instruments, and published papers (which include our analytic approach).

Supporting information: Study protocol, Statistical analysis plan, Informed consent form

Time frame: Study information will be shared upon request to the study PI (Levi), and will be available through 6-30-26.

Access criteria: Any interested researcher should contact the PI at: BHLevi@psu.edu.

09

Timeline

Tracking since Sep 25, 2026
ElapsedEstimatedEstimated, not yet reachedSimilar studies: half by the dot; the band is the middle halfHalf of similar studies reached it by the dot; the band is the middle half, from a quarter to three quarters

Ran from Sep 2017 to primary completion in Jun 2018, 8 months.

Of 128 non-industry interventional studies with no phase under Burnout, Professional, half reached primary completion within 11 months of starting (the median), counting those still running; a quarter within 6 and three quarters within 22. This study's 8 months is below that.

Counting every sponsor, half of 132 studies reached it within 11 months; a quarter within 6 and three quarters within 23.

How these figures are worked out, and which studies are left out of them.

Registered
Mar 15, 2018
First posted
Mar 22, 2018
StartActual
Sep 30, 2017
Primary completionActual
Jun 29, 2018
CompletionActual
Dec 31, 2022
Last update
Jan 10, 2023
What these dates mean
Start.
When the first participant enrolled; while estimated, when the study expects to open to recruitment.
Primary completion.
When the last participant was examined or treated to collect data for the study's main question, its primary outcome. A study that stopped early gives the date its data collection stopped.
Completion.
When the last participant's last visit took place, for every outcome, secondary ones and side effects included: the end of the study. Often later than primary completion, sometimes the same day.
Actual and Est.
Actual means the registry says the date has happened. Est. (estimated) is a date the sponsor plans or expects. It can still move, and the sponsor is expected to change it to actual once it has passed.
No changes since tracking began. The registry record was last updated on Jan 10, 2023, before this site started recording changes on Sep 25, 2026. Its history is on ClinicalTrials.gov ↗
10

Registry details

Key details

Study ID
NCT03473353
Responsible party
Benjamin H. Levi (Professor, Departments of Humanities & Pediatrics, Milton S. Hershey Medical Center) — Principal investigator
First posted
Mar 22, 2018
Start date
Sep 30, 2017
Primary completion
Jun 29, 2018
Completion
Dec 31, 2022
Last update
Jan 10, 2023

Study contacts

Benjamin Levi, M.D., Ph.D.
principal investigator · Departments of Humanities & Pediatrics

Oversight

Data monitoring committee
No
FDA-regulated drug
No
FDA-regulated device
No
View the source record on ClinicalTrials.gov ↗

Not currently enrolling

This study is completed, as verified in Jan 2023. You cannot join it, but the record below documents what was studied.

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Discussion

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