An interventional study of Contact your PCP and Use Intelligent Triage in Emergency Service, Hospital and Behavior Change Interventions, sponsored by Geisinger Clinic. Recruiting at 1 site in United States. Open to participants aged 18 Years and older. Per ClinicalTrials.gov, last updated 2026-07-23.
Sponsored by Geisinger Clinic · Not applicable, Interventional, and Health services research
The goal of this campaign is to reduce unnecessary visits to a Geisinger emergency department (ED). In this campaign, patients will be assigned to receive or not receive outreach following ED discharge with a low-acuity visit designation. Outreach will occur via a text message the day after discharge from the ED as well as information added to the patient's after visit summary (AVS). Depending on the assigned condition, it will include calls to see their primary care provider (PCP) or use an Intelligent Triage tool. The study will assess whether ED use within the following 120 days differs across patients in different outreach conditions (current standard practice vs contact your PCP vs use Intelligent Triage). It will also examine whether patients follow through on the message-specific calls to action differently across conditions.
Geisinger Clinic is the lead sponsor of 127 studies on the registry; 17 are open to participants now.
Of its 9 completed or terminated interventional studies of FDA-regulated products, 7 (78%) have results posted.
Counted across the registry records on this site, refreshed daily.
Go through the criteria one by one — yes, no or not sure — and take the list to your doctor or the study team. Kept in this browser only.
Exclusion Criteria:
This arm will receive no intervention outside of usual care.
Intervention content emphasizes contacting a primary care provider (content will vary slightly based on whether the patient has a Geisinger PCP)
Behavioral: Contact your PCP
Intervention content emphasizes using Intelligent Triage to assess symptoms.
Behavioral: Use Intelligent Triage
Text messages will be sent and discharge paperwork will be modified to encourage contacting a primary care provider.
Text messages will be sent and discharge paperwork will be modified to encourage using Intelligent Triage.
Return to Geisinger ED
ED visit (yes/no)
Time frame: within 120 days following day of discharge
PCP appointment made
PCP appointment made (yes/no)
Time frame: within 60 days following day of discharge
PCP visit
PCP appointment attended (yes/no)
Time frame: within 60 days following day of discharge
Telehealth appointment made
Telehealth appointment made (yes/no)
Time frame: within 60 days following day of discharge
Telehealth appointment attended
Telehealth appointment attended (yes/no)
Time frame: within 60 days following day of discharge
Call made to PCP
Record of patient call to PCP (yes/no)
Time frame: within 60 days following day of discharge
Urgent care visit
Urgent care appointment attended (yes/no)
Time frame: within 60 days following day of discharge
Used Intelligent Triage
Used the Intelligent Triage tool (yes/no)
Time frame: within 60 days following day of discharge
Any of the suggested actions taken
PCP called or visited, telehealth appointment attended, or PCP or telehealth appointment made, or Intelligent Triage tool used (yes/no)
Time frame: within 60 days following day of discharge
PDFs hosted by the registry, ClinicalTrials.gov.
Plan to share: No
Eligibility is decided by the study team. Share this record with your doctor or contact the team directly.
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