An observational study in Triage, Low Acuity Patients and Health Literacy Level, sponsored by Hôpital Fribourgeois. Not yet recruiting at 1 site in Switzerland. Open to participants aged 18 Years and older, including healthy volunteers. Per ClinicalTrials.gov, last updated 2025-05-14.
Sponsored by Hôpital Fribourgeois · Observational
Among 18 studies in Patient Satisfaction with a site in Switzerland — 7 open to participants now, 7 under way, none of them phase 3. Patient Satisfaction · Switzerland.
Among the 18 studies in Patient Satisfaction with a site in Switzerland, this one is one of 4 that started in 2025, is one of 9 observational ones, and was the 12th registered.
877 studies on the registry are indexed under Patient Satisfaction; 202 are open to participants now.
Browse Patient Satisfaction studies →7 of the 18 studies in Patient Satisfaction with a site in Switzerland are open now. Recruiting first, the newest first:
Andrea Saporito · Sites in Switzerland
Hospital at Home AG · Sites in Switzerland
University Hospital, Geneva · Sites in Switzerland
University of Basel · Sites in Switzerland
Luzerner Kantonsspital · Sites in Switzerland
A study can be open while its sites in Switzerland have not opened yet or have stopped. Only those recruiting at a site in Switzerland →
Of the 99 Patient Satisfaction studies recruiting now, 61 (62%) set no upper age limit and 30 (30%) stop at 75 or younger; 14 take children under 18; 26 take healthy volunteers.
This study: 18 Years and older · all sexes · healthy volunteers too.
The full table on the hub →This tab as a report to print or save as PDF → With an account.
18 studies; the count open now beside each. This study's row is marked.
First in 2010; this study’s year is marked. 4 started in 2025.
This study's planned enrollment of 450 is above the median of 149 across 225 observational studies indexed under Patient Satisfaction.
Median enrollment 84 across the 9 interventional studies, 250 across the 9 observational. Of the 9 that completed or were terminated, 0 (0%) have results posted.
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2 of 18 have an industry lead sponsor. The 10 most frequent:
Hôpital Fribourgeois is the lead sponsor of 18 studies on the registry; 12 are open to participants now.
Hôpital Fribourgeois has 1 study filed under Patient Satisfaction — fewer than ten, so there is no comparison to draw.
3 of the studies in Patient Satisfaction with a site in Switzerland that are under way reach primary completion within a year, 0 of them phase 3. Phase 3 first, then by date:
| Study | Primary completion |
|---|---|
| NCT07160660University of BaselPatients' Satisfaction and Clinical Investigation of Removable Partial Denture Anchorage With Extracoronal Adhesive Attachments in Comparison With Clasp-retained Partial Dentures | 2026-12-01 |
| NCT07055139Luzerner KantonsspitalDigital Aftercare for Wrist and Clavicle Fractures | 2026-12-31 |
| NCT07175779Andrea SaporitoTeleconsultation vs Face-to-Face Evaluation for Perioperative Respiratory Events in Pediatric Adenotonsillectomy | 2027-05 |
Among the 18 studies in Patient Satisfaction with a site in Switzerland, from their registry updates:
Nothing recorded among them since 2026-09-25.
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Emergency department (ED) overcrowding is a growing issue, affecting patient safety, healthcare quality, and hospital efficiency. One strategy to manage low-acuity patients is triage-based redirection, where patients with non-urgent conditions are offered the option to receive care at external medical facilities instead of the ED.
This monocentric, prospective observational study will be conducted at Fribourg Cantonal Hospital, Switzerland, and evaluates the impact of a new electronic triage and redirection system (Logibec Réorientation). The study compares two triage processes:
Current practice - Redirection based on the Swiss Emergency Triage Scale (SETS), limited to low-acuity patients (SETS 4).
New practice - Redirection using the Logibec software, allowing redirection of both low-acuity (SETS 4) and semi-urgent (SETS 3) patients based on predefined criteria.
The primary objective is to assess whether the new triage-based redirection reduces the number of ED consultations per patient within 48 hours of their initial visit.
Secondary outcomes include:
Number of consultations in the ED or other medical facilities within 7 days Rate of hospital admissions within 7 days Patient satisfaction with redirection Evolution of health literacy over 6 months Number of ED visits over 6 months Participants are adult patients (≥18 years old) classified as SETS 3-4 and identified as eligible for redirection by the Logibec software. Data will be collected through phone interviews and questionnaires over a 6-month follow-up period.
This study aims to improve triage efficiency, patient flow management, and healthcare accessibility, while ensuring patient safety in the redirection process.
Participants will be selected from adult patients (≥18 years old) seeking care at the Emergency Department (ED) of Fribourg Cantonal Hospital, Switzerland.
This population consists of patients who:
Go through the criteria one by one — yes, no or not sure — and take the list to your doctor or the study team. Kept in this browser only.
Exclusion Criteria:
Underlined terms in the criteria open these too. Explained by clinicaltrials.gg, not part of the registry record. The study team decides who can take part.
Before you join, the study team explains what taking part involves — its purpose, what happens, the risks and possible benefits — and answers your questions, so you can decide freely. Consent is usually recorded on a form (the informed consent form, ICF) signed by you or, where the law allows, by someone legally authorised to decide for you.
You can keep asking questions during the study, you are told of new information that matters, and you can choose to leave at any time.
Informed consent
Before you join, the study team explains what taking part involves — its purpose, what happens, the risks and possible benefits — and answers your questions, so you can decide freely. Consent is usually recorded on a form (the informed consent form, ICF) signed by you or, where the law allows, by someone legally authorised to decide for you.
You can keep asking questions during the study, you are told of new information that matters, and you can choose to leave at any time.
Explained by clinicaltrials.gg, not part of the registry record. The study team decides who can take part.
* Patients are triaged using the Swiss Emergency Triage Scale (SETS) * Only low-acuity patients (SETS 4) are considered for redirection * Patients who agree to redirection are referred to external medical facilities (e.g., primary care clinics)
* Patients tiraged as SETS 4 and SETS 3 are further evaluated by Logibec Réorientation software which applies applies specific inclusion/exclusion criteria to determine eligibility for redirection * Eligible patients are offered redirection, with appointments scheduled through the Reorientation software by the triage nurse
Other: intervention is the use of aTriage-Based Patient Redirection Using an Electronic Decision Support Toolin the emergency department (ED)
Name: Logibec Réorientation software-assisted triage and redirection Type: Decision support system for emergency triage Implementation: * Applied during patient triage in the emergency department * Assists in identifying low-acuity (SETS 4) and semi-urgent (SETS 3) patients eligible for redirection * Uses standardized inclusion/exclusion criteria to guide redirection decisions Comparator: Standard nurse-led triage and redirection based only on the Swiss Emergency Triage Scale (SETS) Key Distinction: * The investigated group receives Logibec-assisted triage and redirection. * The comparator group follows traditional nurse-led triage without electronic support, limiting redirection to SETS 4 patients only.
Number of Emergency Department Consultations per Patient Within 48 Hours After Initial Visit
This measure refers to the total number of emergency department (ED) visits per patient within 48 hours following their initial presentation to the ED. The first consultation at the ED is counted as the initial visit. 1. Any subsequent unplanned return visits to the ED within 48 hours of the initial visit are included in the count. 2. Data collection is conducted through electronic health records (EHR) review and patient follow-up phone calls. This outcome aims to assess whether electronic triage-assisted redirection is effective, by providing service through alternative health care providers ,without patients needing further ED care
Time frame: From initial emergency department visit to 48 hours post-visit
the number of consultations per patient in the ED or other medical services within 7 days after the first ED visit
Time frame: From initial emergency department visit to 7 days post-visit
the proportion of patients who need hospitalization related to initial complaint within 7 days
Time frame: From initial emergency department visit to 7 days post-visit
the proportion of patients satisfied with the redirection process
Patient satisfaction as assessed by satisfaction questionnaire
Time frame: At day 2 and day 7 post-visit
the mean number of ED consultations after 1 month, 3 months and 6 months per patient
Time frame: From initial emergency department visit to 6 month post-visit
the evaluation of the health literacy and its evolution within 6 months of visit
Health literacy as evaluated by EU-HLS-Q16 questionnaire
Time frame: At day 7 post-visit and 6 months post-visit
Plan to share: No — Individual participant data (IPD) will not be shared. Due to patient confidentiality regulations, all data will be securely stored in a protected research database (REDCap), with access restricted to authorized study investigators. Only de-identified, aggregated results will be published in peer-reviewed journals and presented at scientific conferences. Identifiable patient information will not be shared outside the study team. Researchers may request summary-level data through formal collaboration agreements. This ensures compliance with data protection regulations while promoting scientific transparency.
Start is estimated for Jun 2025; primary completion for May 2026, 10 months later.
Of 105 non-industry observational studies under Patient Satisfaction, half reached primary completion within 20 months of starting (the median), counting those still running; a quarter within 7 and three quarters within 45. This study's planned 10 months is below that.
Counting every sponsor, half of 111 studies reached it within 20 months; a quarter within 7 and three quarters within 44.
How these figures are worked out, and which studies are left out of them.
This study is not yet recruiting, as verified in May 2025. You cannot join it, but the record below documents what was studied.
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Hôpital Fribourgeois