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RecruitingNCT06901167Updated May 30, 2025

Evaluation of a Residential In-Reach Program in Regional and Rural Australia

An interventional study of Residential In-Reach Program in Aged and Acute Disease, sponsored by Monash University. Recruiting at 8 sites in Australia. Open to participants aged 65 Years and older. Per ClinicalTrials.gov, last updated 2025-05-30.

Sponsored by Monash University · Not applicable, Interventional, and Health services research

From the registry’s dates

  • Primary completion was expected by May 2026, 4 months ago, but the record still lists the study as recruiting.
  • Started May 2025; still recruiting 1 year 5 months later.
Phase
Not applicable
Study type
Interventional
Enrollment
100
Allocation
Not applicable
Ages
65 Years and older
Sex
All
01

Study summary

Residential In-Reach (RIR) programs are designed to provide responsive care for residents in residential aged care homes (RACH) with the aim of avoiding unnecessary hospital transfers. The evidence for their clinical and cost-effectiveness and implementation has been established in urban settings, but there is a small amount of low-quality evidence for rural and regional settings. The Grampians Region Health Service Partnership Resi-In-Reach Redesign Committee will be implementing a new RIR program to be offered to all RACHs in the Grampians region, this project aims to evaluate the clinical and cost-effectiveness of this program, and its implementation in the rural and regional setting. A stepped-wedge trial will be conducted so that as the RIR program is gradually rolled-out across the region, outcomes can be compared in the same facilities across time and between different facilities. The primary outcome measure will be presentation to emergency departments and urgent care centres, and data will also be collected on other clinical outcomes and barriers and enablers of implementing the program. It is anticipated that there will be a reduction in hospital presentations, and a range of barriers and enablers unique to the rural and regional setting will emerge.

02

Conditions studied

  • Aged
  • Acute Disease

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Keywords

  • stepped-wedge trial
  • residential aged care home
  • residential in reach
  • hospital avoidance
03

In context

Acute Disease

285 studies on the registry are indexed under Acute Disease; 39 are open to participants now.

This study's planned enrollment of 100 is above the median of 81 across 194 interventional studies indexed under Acute Disease.

Browse Acute Disease studies →

Lead sponsor

Monash University is the lead sponsor of 81 studies on the registry; 22 are open to participants now.

Counted across the registry records on this site, refreshed daily.

04

Who can participate

Ages eligible
65 Years and older
Sexes eligible
All
Accepts healthy volunteers
No

Inclusion criteria

  • Health services that have emergency departments and/or emergency care centres that admit residents from residential aged care homes (RACH)
  • RACHs that do not currently have access to RIR programs
  • health service staff who have been involved with the set-up and delivery of the RIR program,
  • RACH staff who have experience of or accessing the RIR service for residents at least once,
  • residents living at a RACH who has experienced receiving medical care from the RIR program and can provide informed consent, or a family member of the resident,
  • general practitioners whose case load includes residents from RACHs.

Exclusion criteria

Exclusion Criteria:

  • RACHs that already have access to a RIR program will be excluded
05

Study design

Phase
Not applicable
Primary purpose
Health services research
Allocation
Not applicable
Intervention model
Single group
Masking
None (open label)
Enrollment
100 participants (estimated)

Study arms

  • Experimental
    Residential-in-reach

    All enrolled residential aged care homes will be able to access the residential-in-reach (RIR) program intervention. The RIR program provides a consultation service from a central hospital to an aged care facility in the Grampians region in the state of Victoria, Australia. Aged care staff will make a telehealth referral to central hub, where a nurse practitioner will triage the patient and make recommendations (for example, monitor resident condition, more examples: comprehensive assessment for unwell residents, liaison with the General Practitioners for diagnosis and treatment plan, provide education and support to staff) or further referrals (for example, refer to geriatrician or call an ambulance).

    Other: Residential In-Reach Program

Interventions

  • OtherResidential In-Reach Program

    All enrolled residential aged care homes will be able to access the residential-in-reach (RIR) program intervention. The RIR program provides a consultation service from a central hospital to an aged care facility in the Grampians region in the state of Victoria, Australia. Aged care staff will make a telehealth referral to central hub, where a nurse practitioner will triage the patient and make recommendations (for example, monitor resident condition, more examples: comprehensive assessment for unwell residents, liaison with the General Practitioners for diagnosis and treatment plan, provide education and support to staff) or further referrals (for example, refer to geriatrician or call an ambulance).

06

What researchers measure

Primary outcomes

  1. Rate of presentations from residential aged care homes to emergency departments and emergency care centres

    Primary clinical effectiveness outcome Collection schedule: * Once at the end of the evaluation * At the level of each residential aged care home presentation to hospital each month Collection approach: Extraction from hospital records and extraction from residential aged care home systems

    Time frame: From enrolment to the end of the trial for 14 months

Secondary outcomes

  1. Days spent in hospital by aged care home resident

    Secondary clinical effectiveness outcome Collection schedule: * Once at the end of the evaluation * At the level of each residential aged care home presentation to hospital each month Collection approach: Extraction from hospital records and extraction from residential aged care home systems

    Time frame: From enrolment to the end of the trial for 14 months

  2. Location of mortality in hospital

    Secondary clinical effectiveness outcome Collection schedule: * Once at the end of the evaluation * At the level of each residential aged care home presentation to hospital each month Collection approach: Extraction from hospital records and extraction from residential aged care home systems

    Time frame: From enrolment to the end of the trial for 14 months

  3. Number of barriers to residential-in-reach program implementation

    Secondary implementation outcome - collected once via semi-structured interviews with key stakeholders (health service staff, residential aged care home staff).

    Time frame: From enrolment to 1 month after the end of the trial, for 15 months

  4. Number of enablers to residential-in-reach program implementation

    Secondary implementation outcome - collected once via semi-structured interviews with key stakeholders (health service staff, residential aged care home staff).

    Time frame: From enrolment to 1 month after the end of the trial, for 15 months

  5. Stakeholder reported feasibility of the residential-in-reach program implementation

    Secondary implementation outcome - collected once via semi-structured interviews with key stakeholders (health service staff, residential aged care home staff).

    Time frame: From enrolment to 1 month after the end of the trial, for 15 months

  6. Stakeholder reported acceptability of the residential in-reach program

    Secondary implementation outcome - collected via semi-structured interviews with key stakeholders (health service staff, residential aged care home staff, general practitioners, aged care home residents) after occasions of service on a monthly basis.

    Time frame: From enrolment to the end of the trial for 14 months

  7. Stakeholder reported appropriateness of the residential in-reach program

    Secondary implementation outcome - collected via semi-structured interviews with key stakeholders (health service staff, residential aged care home staff, general practitioners, aged care home residents) after occasions of service on a monthly basis.

    Time frame: From enrolment to the end of the trial for 14 months

  8. Number of aged care staff who attend education sessions for the use of the residential in-reach program

    Secondary implementation outcome - recorded attendance of education sessions for residential aged care home staff for the use of the residential in-reach program.

    Time frame: From enrolment to the end of the trial for 14 months

  9. Number of adaptations made to the residential in-reach program

    Secondary implementation outcome - documented adaptations made to the program during the trial period.

    Time frame: From enrolment to the end of the trial fo

Other outcomes

  1. Number of times the residential in-reach program is utilised

    Cost-effectiveness outcome: number of times the RACHs enrolled in this trial utilises the residential in-reach program, both in-person and via telehealth. Collection schedule: * Once at the end of the evaluation * At the level of each residential aged care home each month Collection approach: Extraction from hospital records

    Time frame: From enrolment to the end of the trial for 14 months

  2. Number of times the Victorian Virtual Emergency Department is utilised

    Cost-effectiveness outcome: number of times the RACHs enrolled in this trial uses the Victorian Virtual Emergency Department. Collection schedule: * Once at the end of the evaluation * At the level of each residential aged care home each month Collection approach: Extraction from residential aged care home records

    Time frame: From enrolment to the end of the trial for 14 months

  3. Number of times that the general practitioner is utilised

    Cost-effectiveness outcome: number of times that the RACHs enrolled in this trial consults the general practitioner, both in-person and via telehealth, including in and out of hours consultations. Collection schedule: * Once at the end of the evaluation * At the level of each residential aged care home each month Collection approach: Extraction from residential aged care home records

    Time frame: From enrolment to the end of the trial for 14 months

  4. Number of calls to Ambulance Victoria

    Cost-effectiveness outcome: number of times the RACHs enrolled in this trial calls an ambulance for their residents. Collection schedule: * Once at the end of the evaluation * At the level of each residential aged care home each month Collection approach: Extraction from residential aged care home records and Ambulance Victoria records

    Time frame: From enrolment to the end of the trial for 14 months

  5. Number of transfers to hospital via Ambulance Victoria

    Cost-effectiveness outcome: number of times that Ambulance Victoria transfers a resident from one of the RACHs enrolled in this trial to hospital. Collection schedule: * Once at the end of the evaluation * At the level of each residential aged care home each month Collection approach: Extraction from residential aged care home records and Ambulance Victoria records

    Time frame: From enrolment to the end of the trial for 14 months

07

Study locations

8 of 8 sites recruiting
  • East Grampians Health Service
    Ararat, Victoria 3377, Australia
    • Michele Colin · Contact · michele.conlin@eghs.net.au · 61 03 5352 9300
    • Michele Conlin · Principal investigator
    • Jake Romein · Sub investigator
    Recruiting
  • Grampians Health
    Ballarat, Victoria 3350, Australia
    Recruiting
  • Beaufort and Skipton Health Service
    Beaufort, Victoria 3373, Australia
    Recruiting
  • Central Highlands Rural Health
    Daylesford, Victoria 3460, Australia
    Recruiting
  • Maryborough District Health Service
    Maryborough, Victoria 3465, Australia
    Recruiting
  • West Wimmera Health Service
    Nhill, Victoria 3418, Australia
    Recruiting
  • East Wimmera Health Service
    St Arnaud, Victoria 3478, Australia
    Recruiting
  • Rural Northwest Health
    Warracknabeal, Victoria 3393, Australia
    Recruiting
08

References and documents

Publications

  • Sunner C, Giles MT, Parker V, Dilworth S, Bantawa K, Kable A, Oldmeadow C, Foureur M. PACE-IT study protocol: a stepped wedge cluster randomised controlled trial evaluating the implementation of telehealth visual assessment in emergency care for people living in residential aged-care facilities. BMC Health Serv Res. 2020 Jul 20;20(1):672. doi: 10.1186/s12913-020-05539-1. PubMed 32690008 ↗
  • Sunner C, Giles MT, Kable A, Foureur M. Experiences of nurses working in RACFs and EDs utilising visual telehealth consultation to assess the need for RACF resident transfer to ED: A qualitative descriptive study. J Clin Nurs. 2023 Aug;32(15-16):4694-4709. doi: 10.1111/jocn.16529. Epub 2022 Sep 8. PubMed 36081333 ↗
  • Lukin B, Fan LJ, Zhao JZ, Sun JD, Dingle K, Purtill R, Tapp S, Hou XY. Emergency department use among patients from residential aged care facilities under a Hospital in the Nursing Home scheme in public hospitals in Queensland Australia. World J Emerg Med. 2016;7(3):183-90. doi: 10.5847/wjem.j.1920-8642.2016.03.004. PubMed 27547277 ↗
  • Hullick C, Conway J, Hall A, Murdoch W, Cole J, Hewitt J, Oldmeadow C, Attia J. Video-telehealth to support clinical assessment and management of acutely unwell older people in Residential Aged Care: a pre-post intervention study. BMC Geriatr. 2022 Jan 10;22(1):40. doi: 10.1186/s12877-021-02703-y. PubMed 35012480 ↗
  • Haines TP, Palmer AJ, Tierney P, Si L, Robinson AL. A new model of care and in-house general practitioners for residential aged care facilities: a stepped wedge, cluster randomised trial. Med J Aust. 2020 May;212(9):409-415. doi: 10.5694/mja2.50565. Epub 2020 Apr 1. PubMed 32237279 ↗
  • Chambers D, Cantrell A, Preston L, Marincowitz C, Wright L, Conroy S, Lee Gordon A. Reducing unplanned hospital admissions from care homes: a systematic review. Health Soc Care Deliv Res. 2023 Oct;11(18):1-130. doi: 10.3310/KLPW6338. PubMed 37916580 ↗

Individual participant data

Plan to share: No — Individual participant data will not be analysed and reported on. Planned data management involves analysis and reporting of aggregated data from all participants from all sites.

09

Updates

Tracking since Sep 25, 2026
No changes since tracking began. The registry record was last updated on May 30, 2025, before this site started recording changes on Sep 25, 2026. Its history is on ClinicalTrials.gov ↗
10

Registry details

Key details

Study ID
NCT06901167
Lead sponsor
Monash University
Collaborators
Deakin University
Responsible party
Sponsor
First posted
Mar 28, 2025
Start date
May 1, 2025
Primary completion
May 31, 2026 (estimated)
Completion
Jun 30, 2026 (estimated)
Last update
May 30, 2025

Study contacts

Dai Pu
Contact
debbie.pu@monash.edu
61 03 9904 4004
Catherine Huggins
Contact
kate.huggins@deakin.edu.au
Terry Haines
principal investigator · Monash University

Oversight

Data monitoring committee
No
FDA-regulated drug
No
FDA-regulated device
No
View the source record on ClinicalTrials.gov ↗

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