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CompletedNCT05357625FITUpdated Apr 27, 2023

The Impact of Feedback Informed Treatment in Floating Support Service

An interventional study of Feedback Informed Treatment in Quality of Life, sponsored by VIVE - The Danish Center for Social Science Research. Completed at 1 site in Denmark. Per ClinicalTrials.gov, last updated 2023-04-27.

Sponsored by VIVE - The Danish Center for Social Science Research · Not applicable, Interventional, and Other

From the registry’s dates

  • Registered 1 year 2 months after the study started (first participant enrolled May 2015, registered Jul 2016).
Phase
Not applicable
Study type
Interventional
Enrollment
1,162
Allocation
Randomized
Sex
All
01

Study summary

Feedback Informed Treatment (FIT) is a systematic feedback method. FIT is based on two simple questionnaires and aims to assess and improve the effectiveness of therapeutic treatment. Treatment outcomes are assessed with the Outcome Rating Scale (ORS), a four-item self-report instrument measuring client functioning in the area of quality of life. Therapeutic alliance is assessed using the four-item Session Rating Scale (SRS). In FIT the feedback from the client is used to continuous adjustment and improvement of therapy. SFI will study the effect of using feedback in social work with floated support in the municipality of Copenhagen. Floating Support is a service that provides housing related support to vulnerable citizens to enable them to maintain their independence in their own home. The project is based on three different types of floating support. The aim of floating support is to improve the citizen's mental, physical and social well-being and thereby makes it more likely that the citizen can live independently at home. The study is a randomized controlled trial in which half of the caseworkers are allocated to be trained in the use of FIT, while the other half serves as a control group and will continue to work as usual. SFI is studying whether FIT can help to improve the impact of the floating support service on the citizen's mental, physical and social well-being and the citizens' likelihood of living in their own homes.

Read the detailed description

The study was designed as a cluster randomized controlled trial, where the investigators randomized 65 support workers to a treatment group (that used FIT) or a control group (that did not use FIT) at the beginning of the experiment. The investigators used block randomization within each unit to ensure that the number of support workers was evenly distributed between the treatment and control groups within each organizational unit. The investigators generated the random sequence using SAS.

When a support worker resigned during the experiment, another support worker with the same allocation took over the resigned worker's clients. If a new support worker was employed during the experiment in a unit with an even number of workers, the support worker was randomized to either the treatment group or the control group by simple randomization. If the unit had an uneven number of support workers, the new support worker was allocated to a group that ensured the unit kept the same uneven number of treatment and control workers.

The study included clients who had already begun in the support service before the experiment started and clients that started in the support service during the experiment. If a support worker only had one or two contacts with a new client, the client was not included in the study.

The study period was 16 months and ended when FIT was implemented in the control group.

02

Conditions studied

  • Quality of Life

Keywords

  • Partners for change outcome management system
  • Feedback-informed treatment
  • Routine Outcome management
03

In context

Lead sponsor

VIVE - The Danish Center for Social Science Research is the lead sponsor of 10 studies on the registry; none are open to participants now.

Counted across the registry records on this site, refreshed daily.

04

Who can participate

Ages eligible
Child (0–17), Adult (18–64), Older adult (65+)
Sexes eligible
All
Accepts healthy volunteers
Yes

Inclusion criteria

  • Citizens who will receive floating support at the municipality of Copenhagen

Exclusion criteria

Exclusion Criteria:

  • Citizens who refuses to get the support. If the caseworkers do not think the citizen will need further support.
05

Study design

Phase
Not applicable
Primary purpose
Other
Allocation
Randomized
Intervention model
Single group
Masking
None (open label)
Enrollment
1,162 participants (actual)

Study arms

  • Experimental
    Treatment group

    Clients in the treatment group received the usual floating support service as described for the control group together with feedback. The support workers received feedback from the clients through the ORS and SRS scales of the feedback tool (Bargmann and Robinson 2011). The support worker evaluated the progress of the outcome for the client and the alliance between the support worker and the client from session to session.

    Behavioral: Feedback Informed Treatment

  • No intervention
    Control group

    Clients in the control group received the usual floating support service without Feedback. Therefore, there was no systematic feedback between clients and support workers in the control group. The service was provided in the clients' homes, and there was no fixed limit of sessions for the support. The support covered any problem, including setting up tenancies, working with clients around practical things, so they could live independently, making sure that clients received all relevant benefits and helping clients with access to physical and mental health services. Some support workers saw their clients on a weekly basis, but there was a large variation in the frequency of meetings. Furthermore, the duration of the support service varied, from a few weeks to several years.

Interventions

  • BehavioralFeedback Informed Treatment

    FIT is based on two simple questionnaires and aims to assess and improve the effectiveness of therapeutic treatment. Treatment outcomes are assessed with the Outcome Rating Scale (ORS), a four-item self-report instrument measuring client functioning in the area of quality of life. Therapeutic alliance is assessed using the four-item Session Rating Scale (SRS). In FIT the feedback from the client is used to continuous adjustment and improvement of therapy

06

What researchers measure

Primary outcomes

  1. WHO5 wellbeing scale

    The investigators measured the participants wellbeing using the WHO5 wellbeing scale

    Time frame: 1-15 month after baseline

Secondary outcomes

  1. Drop outs

    Number of Drop outs from the floating service

    Time frame: 1-15 month after baseline

  2. Length of floating support service

    The investigators measured treatment duration as the length of the floating support service in the experiment period

    Time frame: 1-15 month after baseline

  3. Successful support

    It floating support service has been successful. Service stopped by caseworker because goal for service reached.

    Time frame: 1-15 month after baseline

  4. Number of eviction cases

    As a measure of possible eviction, the investigators used the mandatory notification sent to the municipality when a citizen living in the public housing sector is subject to an eviction case sent to the Danish bailiff's court.

    Time frame: 1-15 month after baseline

  5. General health

    To measure general health, the investigators used a single global item, that has been used in the SF-36 questionnaire

    Time frame: 1-15 month after baseline

  6. Social relations

    Social relations measured by items from WHO100

    Time frame: 1-15 month after baseline

  7. Physical wellbeing

    Physical wellbeing measured with items from WHO100

    Time frame: 1-15 month after baseline

07

Study locations

1 site
  • SFI the Danish National Centre for Social Research
    Copenhagen, DK-1052, Denmark
08

References and documents

Individual participant data

Plan to share: No

No publications or documents are linked to this record.

09

Updates

Tracking since Sep 25, 2026
No changes since tracking began. The registry record was last updated on Apr 27, 2023, before this site started recording changes on Sep 25, 2026. Its history is on ClinicalTrials.gov ↗
10

Registry details

Key details

Study ID
NCT05357625
Lead sponsor
VIVE - The Danish Center for Social Science Research
Collaborators
Copenhagen Municipality, Denmark
Responsible party
Sponsor
First posted
May 3, 2022
Start date
May 1, 2015
Primary completion
Sep 12, 2016
Completion
Sep 12, 2016
Last update
Apr 27, 2023

Study contacts

Kræn B Jensen, PhD
study director · VIVE - The Danish Center for Social Science Research

Oversight

Data monitoring committee
Yes
View the source record on ClinicalTrials.gov ↗

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This study is completed, as verified in Jul 2016. You cannot join it, but the record below documents what was studied.

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