CClinicalTrials.gg
CompletedNCT04987021RALUpdated Feb 21, 2024Results posted

An Actual Use, Open-label Study Assessing Usability of Remote Assist to Program Cochlear Implant Recipients

An interventional study of Cochlear Implant (CI)-CI500 series, CI600 series or Freedom series cochlear implants in Hearing Loss, Sensorineural and Hearing Loss, Bilateral, sponsored by Cochlear. Completed at 1 site in Australia. Open to participants aged 18 Years and older. Per ClinicalTrials.gov, last updated 2024-02-21.

Sponsored by Cochlear · Not applicable, Interventional, and Supportive care

Phase
Not applicable
Study type
Interventional
Enrollment
15
Allocation
Not applicable
Ages
18 Years and older
Sex
All
01

Study summary

Clinical management of cochlear implant (CI) recipients involve programming, counselling, performance evaluation and habilitation. This requires the recipients to travel to the clinic for follow up appointments which can pose significant challenges for recipients, particularly those who live far away from the clinic. Remote Assist (RA) is a new solution that allows the clinician to make MAP and sound processor adjustments via the recipient's Nucleus Smart app (NSA) installed on their smart phone. With RA the clinician can also perform counselling using a video call directly via the NSA. As RA uses no specialized hardware and software that needs to be sent and retrieved back from the recipient, it has the potential to further improve the remote programming experience and convenience for both the recipient and the clinician.

Read the detailed description

Clinical management of cochlear implant (CI) recipients involve programming, counselling, performance evaluation and habilitation. The standard practice for this management involves frequent clinical visits in the first year after implantation and annual visits for the rest of the recipient's life. The need to travel to the clinic for follow up appointments can pose significant challenges for recipients, particularly those who live far away from the clinic. There have been reports of recipients being lost to follow up due to the difficulties in travelling to the clinic. The inconvenience of scheduling a session and travelling to the clinic might deter recipients from seeking help for some seemingly small / less troubling issues and increase their tendency to somehow bear and live with the issues. Sometimes clinicians schedule follow-up sessions with the primary purpose of following-up on progress with strategies provided earlier to overcome real world problems. Such follow-up on progress can easily be completed via a video call as well. Remote programming is one telehealth solution known to be successful in addressing the challenges of travelling to the clinic for appointments. During the Covid-19 pandemic there was a demonstrated increase in the uptake of remote programming when traveling to the clinic posed a health and safety risk. Current methods of remote programming of CI requires the use of special computer and programming hardware as well as proprietary programming software to be installed on a personal computer (PC) at the remote location. Although remote programming potentially reduces the travel burden for some recipients, it involves substantial administrative effort and cost by clinics to prepare, send, retrieve back, and clean remote programming hardware and software. This also reduces the frequency with which remote programming appointments can be scheduled due to time delays in sending and retrieving equipment. Remote Assist (RA) is a new solution that allows the clinician to make MAP and sound processor adjustments via the recipient's Nucleus Smart app (NSA) installed on their smart phone. With RA the clinician can also perform counselling using a video call directly via the NSA. As RA uses no specialized hardware and software that needs to be sent and retrieved back from the recipient, it has the potential to further improve the remote programming experience and convenience for both the recipient and the clinician.

The current study aims to assess recipients ease and experience with using Remote Assist to receive remote programming of their CI.

02

Conditions studied

  • Hearing Loss, Sensorineural
  • Hearing Loss, Bilateral

Keywords

  • Cochlear Implant
  • Remote Programming
  • Tele-audiology
  • Tele-medicine
03

In context

Hearing Loss

1,092 studies on the registry are indexed under Hearing Loss; 235 are open to participants now.

This study's enrollment of 15 is below the median of 40 across 764 interventional studies indexed under Hearing Loss.

Browse Hearing Loss studies →

Lead sponsor

Cochlear is the lead sponsor of 91 studies on the registry; 11 are open to participants now.

Of its 16 completed or terminated interventional studies of FDA-regulated products, 15 (94%) have results posted.

Counted across the registry records on this site, refreshed daily.

04

Who can participate

Ages eligible
18 Years and older
Sexes eligible
All
Accepts healthy volunteers
No

Inclusion criteria

  1. Adults (≥18 years).
  2. Implanted with the below cochlear implants in one or both ears. CI500 series (CI512, CI513, CI522, CI532,), CI600 series (CI612, CI622, CI632), Freedom series (CI24RE (ST), CI24RE (CA), CI24RE (CS), CI422).
  3. At least 3 months experience with the cochlear implant.
  4. Willing and able to provide written informed consent.

Exclusion criteria

Exclusion Criteria:

  1. Unable or unwilling to comply with the requirements of the clinical investigation as determined by the Investigator.
  2. Investigator site personnel directly affiliated with this study and/or their immediate families; immediate family is defined as a spouse, parent, child, or sibling.
  3. Cochlear employees or employees of Contract Research Organizations or contractors engaged by Cochlear for the purposes of this investigation.
  4. Currently participating or participated in another interventional clinical study/trial in the past 30 days, or if less than 30 days the prior investigation was Cochlear sponsored and determined by the investigator to not impact clinical findings of this investigation.
05

Study design

Phase
Not applicable
Primary purpose
Supportive care
Allocation
Not applicable
Intervention model
Single group
Masking
None (open label)
Enrollment
15 participants (actual)

Study arms

  • Experimental
    Nucleus Smart App with Remote Assist Custom Sound Pro 6.3

    Remote Assist Custom Sound Pro 6.3 to enable clinicians to use the App to remotely to program the recipients sound processors.

    Device: Cochlear Implant (CI)-CI500 series, CI600 series or Freedom series cochlear implants

Interventions

  • DeviceCochlear Implant (CI)-CI500 series, CI600 series or Freedom series cochlear implants

    The Remote Assist (RA) System is intended to support clinicians to conduct a remote programming session with their CI recipients.

06

What researchers measure

Primary outcomes

  1. Number of Participants Who While Using the Final Version of Remote Assist, Are Able to Complete the Primary Tasks (Score of 5 on the Usability Rating Scale)

    Usability rating scale: 1 = unable to complete; 2 = Completed after help using document; 3 = Completed after trying an incorrect option; 4 = Completed after some exploration; 5 = Complete at first attempt.

    Time frame: Immediately after the participants´ first use of the Nucleus Smart App with Remote Assist Custom Sound Pro 6.3, on average half an hour after participants have completed all tasks.

07

Results

Posted Feb 21, 2024

Participant flow

Participant flow — Overall Study
MilestoneNucleus Smart App With Remote Assist Custom Sound Pro 6.3
Started15
Completed15
Not completed0

Outcome measures

PrimaryNumber of Participants Who While Using the Final Version of Remote Assist, Are Able to Complete the Primary Tasks (Score of 5 on the Usability Rating Scale)

Usability rating scale: 1 = unable to complete; 2 = Completed after help using document; 3 = Completed after trying an incorrect option; 4 = Completed after some exploration; 5 = Complete at first attempt.

Time frame:
Immediately after the participants´ first use of the Nucleus Smart App with Remote Assist Custom Sound Pro 6.3, on average half an hour after participants have completed all tasks.
Reported as:
Count of participants · Participants
Number of Participants Who While Using the Final Version of Remote Assist, Are Able to Complete the Primary Tasks (Score of 5 on the Usability Rating Scale)
ParticipantsNucleus Smart App With Remote Assist Custom Sound Pro 6.3
Number of Participants Who While Using the Final Version of Remote Assist, Are Able to Complete the Primary Tasks (Score of 5 on the Usability Rating Scale)13

Adverse events

Collected over One day. Non-serious events are listed at a 5% frequency threshold.

Adverse event summary by group
GroupDeathsSeriousOther
Nucleus Smart App With Remote Assist Custom Sound Pro 6.30/15 (0%)0/15 (0%)1/15 (6.7%)
Most frequent other events
Most frequent other events
EventNucleus Smart App With Remote Assist Custom Sound Pro 6.3
Sound levels uncomfortably loudInvestigations1/15

Baseline characteristics

Age, Continuous
Age, Continuous(years)Nucleus Smart App With Remote Assist Custom Sound Pro 6.3
Median63 (44 to 90)
Sex: Female, Male
Sex: Female, Male(Participants)Nucleus Smart App With Remote Assist Custom Sound Pro 6.3
Female6
Male9
Race and Ethnicity Not Collected
Race and Ethnicity Not Collected(Participants)Nucleus Smart App With Remote Assist Custom Sound Pro 6.3
Region of Enrollment
Region of Enrollment(participants)Nucleus Smart App With Remote Assist Custom Sound Pro 6.3
Australia15
Age at test
Age at test(years)Nucleus Smart App With Remote Assist Custom Sound Pro 6.3
Median63 (44 to 90)
08

Study locations

1 site
  • Cochlear Sydney In-house lab
    Sydney, New South Wales 2109, Australia
09

References and documents

Study documents

  • Protocol and statistical analysis plan · Aug 10, 2021

Documents are hosted by the registry — open the source record to download them.

Individual participant data

Plan to share: No

10

Updates

Tracking since Sep 25, 2026
No changes since tracking began. The registry record was last updated on Feb 21, 2024, before this site started recording changes on Sep 25, 2026. Its history is on ClinicalTrials.gov ↗
11

Registry details

Key details

Study ID
NCT04987021
Lead sponsor
Cochlear
Responsible party
Sponsor
First posted
Aug 3, 2021
Start date
Aug 27, 2021
Primary completion
Jan 28, 2022
Completion
Jan 28, 2022
Results posted
Feb 21, 2024
Last update
Feb 21, 2024

Oversight

Data monitoring committee
No
FDA-regulated drug
No
FDA-regulated device
No
View the source record on ClinicalTrials.gov ↗

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