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CompletedNCT04765683Updated Aug 31, 2026

Video, Telephone or Face-to-face Surgical Consultations: a Survey of Patients' and Surgeons' Views

An observational study in Surgery, sponsored by University of Aberdeen. Completed at 1 site in United Kingdom. Open to participants aged 16 Years and older. Per ClinicalTrials.gov, last updated 2026-08-31.

Sponsored by University of Aberdeen · Observational

Study type
Observational
Model
Case-only
Time perspective
Prospective
Enrollment
220
Ages
16 Years and older
Sex
All
01

Study summary

This study will send out questionnaires to surgical outpatients and surgeons to gather their views on the appropriate type of surgical outpatient consultation in different clinical scenarios, in order to establish a guideline for surgical outpatient planning.

Read the detailed description

As above - this study will send out questionnaires to surgical outpatients and surgeons to gather their views on the appropriate type of surgical outpatient consultation in different clinical scenarios, in order to establish a guideline for surgical outpatient planning.

02

Conditions studied

  • Surgery

Keywords

  • outpatient consultation
03

In context

Lead sponsor

University of Aberdeen is the lead sponsor of 170 studies on the registry; 23 are open to participants now.

Counted across the registry records on this site, refreshed daily.

04

Who can participate

Ages eligible
16 Years and older
Sexes eligible
All
Accepts healthy volunteers
No
Sampling method
Non-probability sample

Study population

General surgical outpatients General surgeons

Inclusion criteria

PATIENTS

Adults attending general surgical outpatients in Aberdeen Royal Infirmary during the study period presenting with:

  • lumps and bumps
  • hernias
  • biliary problems
  • jaundice
  • abdominal pain/mass/weight loss
  • gastro-oesophageal reflux
  • dysphagia
  • change in bowel habit
  • anorectal problems
  • thyroid nodules
  • parathyroid disease
  • adrenal masses

SURGEONS

Consultant General Surgeons in NHS Grampian / Tayside and Highlands

Exclusion criteria

Exclusion Criteria:

PATIENTS

  • lacking capacity
  • without language skills to answer questionnaires or ability to understand questionnaires
  • children \< 16yrs (No upper age limit)
  • patients presenting as emergencies
  • patients unwilling to complete questionnaires.

SURGEONS

- trainee surgeons.

05

Study design

Observational model
Case-only
Time perspective
Prospective
Enrollment
220 participants (actual)
Patient registry
No

Groups and cohorts

  • Patients

    Attending surgical outpatients

    Other: questionnaire

  • Surgeons

    Running surgical outpatients

    Other: questionnaire

Interventions

  • Otherquestionnaire

    Survey of views on outpatient consultation format

06

What researchers measure

Primary outcomes

  1. appropriate type of surgical outcome

    What type of surgical outpatient consultation is appropriate for different clinical scenarios i.e. new patient, review patient, post-operative results, breaking bad news, cancer follow-up? This will be assessed by means of a Survey Monkey questionnaire sent out to surgeons in NHS Grampian / Highlands and Tayside and a different Survey Monkey questionnaire sent to patients attending surgical outpatients in NHS Grampian.

    Time frame: June 2021

Secondary outcomes

  1. Are there any new surgical patients that can be seen or assessed by video or telephone consultation? Do remote consultations improve efficiency?

    Analysis of the results of patient and surgeons' questionnaires will be undertaken to establish whether there are any types of new surgical patients that need not be seen face to face prior to the day of operation. Analysis of results from patient and surgeons' surveys will be undertaken to establish which type of surgical consultation (video, telephone or remote) is most appropriate in different clinical circumstances and this will be fed back to surgical outpatient department to assess impact on outpatient administration.

    Time frame: June 2021

07

Study locations

1 site
  • Aberdeen Royal Infirmary
    Aberdeen, AB25 2ZN, United Kingdom
08

References and documents

Individual participant data

Plan to share: No

No publications or documents are linked to this record.

09

Updates

Tracking since Sep 25, 2026
No changes since tracking began. The registry record was last updated on Aug 31, 2026, before this site started recording changes on Sep 25, 2026. Its history is on ClinicalTrials.gov ↗
10

Registry details

Key details

Study ID
NCT04765683
Lead sponsor
University of Aberdeen
Responsible party
Sponsor
First posted
Feb 21, 2021
Start date
Aug 20, 2021
Primary completion
Oct 25, 2021
Completion
Oct 25, 2021
Last update
Aug 31, 2026

Oversight

Data monitoring committee
No
FDA-regulated drug
No
FDA-regulated device
No
View the source record on ClinicalTrials.gov ↗

Not currently enrolling

This study is completed, as verified in Aug 2026. You cannot join it, but the record below documents what was studied.

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