ClinicalTrials.gg
RecruitingNCT02563600Updated Dec 2, 2024

Effect of Brief-tele Support on Attendance at Physiotherapy Sessions

An interventional study of Pre-letter telephone call. and Post-letter telephone call in Pelvic Floor Dysfunctions, sponsored by Swansea University. Recruiting at 1 site in United Kingdom. Open to female participants aged 18 Years and older. Per ClinicalTrials.gov, last updated 2024-12-02.

Sponsored by Swansea University · Not applicable, Interventional, and Health services research

From the registry’s dates

  • Primary completion was expected by Sep 2025, 1 year 1 month ago, but the record still lists the study as recruiting.
  • Started Sep 2015; still recruiting 11 years 1 month later.
Phase
Not applicable
Study type
Interventional
Enrollment
500
Allocation
Randomized
Ages
18 Years and older
Sex
Female
01

Study summary

Patients on the waiting list for physiotherapy treatment for pelvic floor dysfunction will be randomly divided into three groups:

  • a group that gets a telephone call before their invitation letter is sent.
  • a group that gets a telephone call after their invitation letter is sent.
  • a group that does not receive a telephone call.

The phone call is a brief 5-10 minute call, which will be semi-structured. It will remind the patient of their appointment time, it will outline what the treatment involves and highlight the potential benefits and drawbacks, and allow the patient to ask questions about the treatment.

Read the detailed description

Aims:

The research aims to assess the impact of a brief telephone call to patients with pelvic floor problems who are on a waiting list for physiotherapy treatment. Non-attendance at sessions currently runs at about 50%, and steps to reduce this would be beneficial to patient health and NHS efficiency.

Participants and Recruitment:

Consecutive patients who have been referred for physiotherapy treatment for pelvic floor dysfunction will be asked if they would like to participate in the study. The initial approach will be made through a letter, which will give information about the study, and will make clear that their treatment will not depend on their participation in the study.

Patients on the waiting list for physiotherapy treatment for pelvic floor dysfunction will be randomly divided into three groups:

  • a group that gets a telephone call before their invitation letter is sent
  • a group that gets a telephone call after their invitation letter is sent
  • a group that does not receive a telephone call.

The phone call is a brief 5-10 minute call, which will be semi-structured. It will remind the patient of their appointment time, it will outline what the treatment involves and highlight the potential benefits and drawbacks, and allow the patient to ask questions about the treatment.

02

Conditions studied

  • Pelvic Floor Dysfunctions
03

In context

Lead sponsor

Swansea University is the lead sponsor of 41 studies on the registry; 5 are open to participants now.

Counted across the registry records on this site, refreshed daily.

04

Who can participate

Ages eligible
18 Years and older
Sexes eligible
Female
Accepts healthy volunteers
No

Inclusion criteria

  • Women on waiting list for pelvic floor dysfunction
  • over 18 years old

Exclusion criteria

Exclusion Criteria:

05

Study design

Phase
Not applicable
Primary purpose
Health services research
Allocation
Randomized
Intervention model
Factorial assignment
Masking
None (open label)
Enrollment
500 participants (estimated)

Study arms

  • Experimental
    Pre-letter telephone call

    A brief 10 min telephone call to patients on waiting list prior to receipt of appointment invitation letter.

    Behavioral: Pre-letter telephone call.

  • Experimental
    Post-letter telephone call

    A brief 10 min telephone call to patients on waiting list prior to receipt of appointment invitation letter.

    Behavioral: Post-letter telephone call

  • No intervention
    No telephone call

    No telephone call made to patient.

Interventions

  • BehavioralPre-letter telephone call.

    A brief 2-10 min telephone call made to the patient prior to receipt of appointment invitation letter.

  • BehavioralPost-letter telephone call

    A brief 2-10 min telephone call made to the patient after receipt of appointment invitation letter.

06

What researchers measure

Primary outcomes

  1. Number of patients who attended their first schedules physiotherapy session

    Time frame: At first scheduled physiotherapy session which will be two to four weeks following the invitation letter

07

Study locations

1 of 1 sites recruiting
08

References and documents

Publications

  • Osborne LA, Whittall CM, Emanuel R, Emery S, Reed P. Randomized Controlled Trial of the Effect of a Brief Telephone Support Intervention on Initial Attendance at Physiotherapy Group Sessions for Pelvic Floor Problems. Arch Phys Med Rehabil. 2017 Nov;98(11):2247-2252. doi: 10.1016/j.apmr.2017.03.033. Epub 2017 May 17. PubMed 28526481 ↗
09

Timeline

Tracking since Sep 25, 2026
ElapsedEstimatedEstimated, not yet reached

Started Sep 2015 (actual). Primary completion is estimated for Sep 2025, 120 months after the start.

How these figures are worked out, and which studies are left out of them.

Registered
Sep 28, 2015
First posted
Sep 30, 2015
StartActual
Sep 30, 2015
Primary completionEst.
Sep 30, 2025
CompletionEst.
Sep 30, 2025
Last update
Dec 2, 2024
What these dates mean
Start.
When the first participant enrolled; while estimated, when the study expects to open to recruitment.
Primary completion.
When the last participant was examined or treated to collect data for the study's main question, its primary outcome. A study that stopped early gives the date its data collection stopped.
Completion.
When the last participant's last visit took place, for every outcome, secondary ones and side effects included: the end of the study. Often later than primary completion, sometimes the same day.
Actual and Est.
Actual means the registry says the date has happened. Est. (estimated) is a date the sponsor plans or expects. It can still move, and the sponsor is expected to change it to actual once it has passed.
No changes since tracking began. The registry record was last updated on Dec 2, 2024, before this site started recording changes on Sep 25, 2026. Its history is on ClinicalTrials.gov ↗
10

Registry details

Key details

Study ID
NCT02563600
Lead sponsor
Swansea University
Collaborators
Abertawe Bro Morgannwg University Health Board
Responsible party
Prof Phil Reed (Professor Phil Reed, Swansea University) — Principal investigator
First posted
Sep 30, 2015
Start date
Sep 30, 2015
Primary completion
Sep 30, 2025 (estimated)
Completion
Sep 30, 2025 (estimated)
Last update
Dec 2, 2024

Study contacts

Lisa A Osborne, Ph.D.
Contact
lisa.osborne@nhs.wales.uk
01792 285229
Paola Giffiths
Contact
Paola.A.Griffiths@Swansea.ac.uk
Phil Reed, D.Phil.
principal investigator · Swansea University

Oversight

Data monitoring committee
No
View the source record on ClinicalTrials.gov ↗

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