ClinicalTrials.gg
CompletedNCT00105898Updated Apr 7, 2015

Internet-based Diabetes Education and Case Management

An interventional study of Web-based care management and Telephone and face-to-face care management in Diabetes Mellitus and Hypertension, sponsored by US Department of Veterans Affairs. Completed at 1 site in United States. Open to participants aged 25 Years to 79 Years. Per ClinicalTrials.gov, last updated 2015-04-07.

Sponsored by US Department of Veterans Affairs · Not applicable, Interventional, and Treatment

Phase
Not applicable
Study type
Interventional
Enrollment
152
Allocation
Randomized
Ages
25 Years to 79 Years
Sex
All
01

Study summary

This study is comparing the effectiveness of web-based care management to either telephone-based care management or internet access alone, in patients with poorly controlled diabetes mellitus.

Read the detailed description

Background:

Patients with diabetes and elevated hemoglobin A1c (HbA1c) are at risk for diabetes-related complications. Care-management may be helpful in these patients, by providing direct contact between such high-risk patients and the healthcare system. Web-based systems have previously shown promise as a means of neutralizing access barriers such as scheduling and travel to appointments and may be of particular help in improving diabetes care.

Objectives:

We examined the efficacy of two methods of diabetes education and care management: (1) a traditional model that involved telephone contact and face-to-face encounters (2) a web-based model with access to a diabetes care management web site. We compared these interventions to a study group that received no education or care management but was provided with a computer and access to diabetes self-management websites.

Methods:

This study employed a randomized, parallel group design involving patients with diabetes mellitus and an elevated HbA1c ( 8.5%). Participants assigned to web-based care management received a notebook computer, Internet access and interacted with a care manager through a diabetes education and care management website. Participants receiving telephone-based care management interacted with a care manager using telephone and face-to-face contact. Both care management models employed medication algorithms to improve glucose and BP control. These care management groups were compared to a study group that had no care management but received a notebook computer and Internet access with their "home page" containing links to a series of diabetes self-management websites (i.e. computer only group). The primary outcome measures were HbA1c, blood pressure, and scores on the Problem Areas in Diabetes (PAID) questionnaire, each measured over 12-months.

Status:

Complete

02

Conditions studied

  • Diabetes Mellitus
  • Hypertension

Keywords

  • Diabetes mellitus
  • Hypertension
  • Telemedicine
  • Case management
03

In context

Diabetes Mellitus

11,089 studies on the registry are indexed under Diabetes Mellitus; 1,319 are open to participants now.

This study's enrollment of 152 is above the median of 80 across 8,491 interventional studies indexed under Diabetes Mellitus.

Browse Diabetes Mellitus studies →

Lead sponsor

US Department of Veterans Affairs is the lead sponsor of 675 studies on the registry; none are open to participants now.

Counted across the registry records on this site, refreshed daily.

04

Who can participate

Ages eligible
25 Years to 79 Years
Sexes eligible
All
Accepts healthy volunteers
No

Go through the criteria one by one — yes, no or not sure — and take the list to your doctor or the study team. Kept in this browser only.

Inclusion criteria

  • Diagnosis of diabetes mellitus
  • Age 25-79 years
  • HbA1c >=8.5%
  • Ability to speak and understand English
  • Telephone access
  • VA-based primary care provider
  • Interest in using a glucose and BP monitor and notebook computer

Exclusion criteria

Exclusion Criteria:

  • Visual impairment that affects ability to read
05

Study design

Phase
Not applicable
Primary purpose
Treatment
Allocation
Randomized
Intervention model
Parallel assignment
Masking
None (open label)
Enrollment
152 participants (actual)

Study arms

  • Experimental
    Arm 1

    Intervention group

    Procedure: Web-based care management

  • Active comparator
    Arm 2

    Comparator

    Procedure: Telephone and face-to-face care management

  • Sham comparator
    Arm 3

    Comparator

    Procedure: Internet access alone

Interventions

  • ProcedureWeb-based care management

    Participants interact with a care manager, sending and receiving messages using an internet portal that accepts uploads from glucose and BP meters

  • ProcedureTelephone and face-to-face care management

    Participants interact with a care manager via face-to-face and telephone contact

  • ProcedureInternet access alone

    Participants are given internet access and encouraged to seek diabetes information to help in their self management

06

What researchers measure

Primary outcomes

  1. Change in HbA1c at 12 months

    Time frame: 12 months

Secondary outcomes

  1. Change in blood pressure, lipid profile and diabetes-related stress (self-report) at 12 months; cost-effectiveness analysis of the interventions.

    Time frame: 12 months

07

Study locations

1 site
  • VA Boston Healthcare System Brockton Campus, Brockton, MA
    Brockton, Massachusetts 02301, United States
08

References and documents

Publications

  • Conlin PR. Genes and environment in blood pressure control--salt intake again shows its importance. Am J Clin Nutr. 2008 Aug;88(2):255-6. doi: 10.1093/ajcn/88.2.255. No abstract available. PubMed 18689358 ↗
  • Kerfoot BP, Conlin PR, Travison T, McMahon GT. Patient safety knowledge and its determinants in medical trainees. J Gen Intern Med. 2007 Aug;22(8):1150-4. doi: 10.1007/s11606-007-0247-8. Epub 2007 Jun 6. PubMed 17551796 ↗
  • McMahon GT, Fonda SJ, Gomes HE, Alexis G, Conlin PR. A randomized comparison of online- and telephone-based care management with internet training alone in adult patients with poorly controlled type 2 diabetes. Diabetes Technol Ther. 2012 Nov;14(11):1060-7. doi: 10.1089/dia.2012.0137. Epub 2012 Sep 6. PubMed 22953754 ↗
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Updates

Tracking since Sep 25, 2026
No changes since tracking began. The registry record was last updated on Apr 7, 2015, before this site started recording changes on Sep 25, 2026. Its history is on ClinicalTrials.gov ↗
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Registry details

Key details

Study ID
NCT00105898
Responsible party
Sponsor
First posted
Mar 18, 2005
Start date
Feb 2005
Primary completion
Apr 2007
Completion
Jun 2010
Last update
Apr 7, 2015

Study contacts

Paul R. Conlin, MD
principal investigator · VA Boston Healthcare System Brockton Campus, Brockton, MA

Oversight

Data monitoring committee
No
View the source record on ClinicalTrials.gov ↗

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This study is completed, as verified in Aug 2010. You cannot join it, but the record below documents what was studied.

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