An interventional study of Nurse Nudge in Behavioral Intervention, Emergency Department Visits and Nurse Care Coordination, sponsored by Geisinger Clinic. Completed at 1 site in United States. Open to participants aged 18 Years and older. Per ClinicalTrials.gov, last updated 2025-04-24.
Sponsored by Geisinger Clinic · Not applicable, Interventional, and Health services research
The project aims to evaluate a nurse-led intervention to reduce inappropriate emergency department (ED) use among adult patients seen at Geisinger's Community Medicine Service Line (CMSL) clinics. The intervention occurs immediately following an appointment where they received a diagnosis of an ambulatory sensitive condition (ASC). The evaluation will compare eligible patients with an ASC who were randomly assigned to receive follow-up outreach from a nurse (who was automatically prompted via the Epic electronic health record system to initiate outreach) with those who were randomly assigned to receive standard care. Analyses will be intent-to-treat. The primary outcome is ED use in the week following the appointment.
1,692 studies on the registry are indexed under Emergencies; 333 are open to participants now.
This study's enrollment of 3,016 is above the median of 145 across 931 interventional studies indexed under Emergencies.
Browse Emergencies studies →Geisinger Clinic is the lead sponsor of 125 studies on the registry; 21 are open to participants now.
Of its 9 completed or terminated interventional studies of FDA-regulated products, 7 (78%) have results posted.
Counted across the registry records on this site, refreshed daily.
Inclusion Criteria:
Nurses in CMSL clinics will receive a notification to provide follow-up outreach to patients after the patient receives an ambulatory sensitive diagnosis.
Behavioral: Nurse Nudge
Nurses in CMSL clinics will receive standard follow-up notifications, which may mean no notifications, after a patient has received an ambulatory sensitive diagnosis.
Nurses will be nudged to call the patients, which may increase the likelihood that the patient receives a post-appointment follow-up call.
ED Visit (yes/no)
Does outreach decrease ED visits?
Time frame: within 7 days following day of appointment
Nurse call to patient
Does the nurse nudge increase post-appointment nurse calls to patients?
Time frame: Within 7 days post-appointment
Documents are hosted by the registry — open the source record to download them.
Plan to share: No
This study is completed, as verified in Apr 2025. You cannot join it, but the record below documents what was studied.
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