An observational study in Health Informatics, sponsored by Canadian Forces Health Services Centre Ottawa. Completed at 1 site in Canada. Per ClinicalTrials.gov, last updated 2022-03-08.
Sponsored by Canadian Forces Health Services Centre Ottawa · Observational
In the Canadian Forces Health Services Ottawa clinical administrative resources are currently constrained, directly impacting workflow and patient care. Given the nature of the current EMR and digital health infrastructure, DBS is not currently being employed. Therefore, investigators sought to determine the relative benefit of using an online booking system when compared to TB. To the investigator's knowledge, validation of this type has not been conducted in this setting.
Introduction: The impact of digital booking systems (DBS) on clinical care, administrative efficiency and health care costs have not previously been explored in the Canadian Forces Health Services. No show rates were shown to be reduced by 6-42% percent compared to traditional booking (TB) depending on the system and the clinic. Therefore, investigators sought to determine the relative benefit of using an online booking system when compared to TB.
Methods: Main outcome variables included total time for booking all patients between groups including the start to end dates of each intervention, the number of hours spent on the phone / answering emails, and the number of phone calls and emails received, and the number of phone calls / emails regarding booking problems, cancellations, changes and no shows. Descriptive and mean comparative statistics will be used to determine any differences between groups.
Canadian Forces Health Services Centre Ottawa is the lead sponsor of 8 studies on the registry; 1 is open to participants now.
Counted across the registry records on this site, refreshed daily.
Patients referred to the Canadian Forces Health Services Centre for physical medicine and rehabilitation consultation.
Exclusion Criteria:
Patients bookings done through digital booking system.
Other: Appointment booking system
Patients bookings done through traditional booking like telephone or secure email.
Other: Appointment booking system
Patients were sent an email to book an appointment using the telephone/email versus a online booking system.
Total time for booking all patients
total time taken for DB and TB patients to be booked in a clinic time slot
Time frame: ~3 months
Percent of Patients Booked
Percent of Patients Booked for each group
Time frame: ~3 months
Average Time Spent per Patient
Average Time Spent per Patient
Time frame: ~3 months
Plan to share: No
No publications or documents are linked to this record.
This study is completed, as verified in Feb 2022. You cannot join it, but the record below documents what was studied.
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Canadian Forces Health Services Centre Ottawa