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CompletedNCT04883684Updated May 24, 2023

A Study to Evaluate Satisfaction of the Personal Health Record Platform for Chronic Patients in Emergency Department

An interventional study of Personal health wallet service for Chronic Patients in Emergency Department in Emergencies, Chronic Disease, sponsored by Samsung Medical Center. Completed at 1 site in Korea, Republic of. Open to participants aged 19 Years and older, including healthy volunteers. Per ClinicalTrials.gov, last updated 2023-05-24.

Sponsored by Samsung Medical Center · Not applicable, Interventional, and Other

Phase
Not applicable
Study type
Interventional
Enrollment
57
Allocation
Not applicable
Ages
19 Years and older
Sex
All
01

Study summary

The investigators developed the service showing patient health record altogether which is managed by each hospital separately and recording the patient health information based on mobile application. This study is a multi-centered study involving two hospitals, providing services to patients, care givers and medical staffs. After the participants use this service, the investigators evaluate the effectiveness and satisfaction of this service through questionnaires and in-depth interviews.

Read the detailed description

\<Background> Emergency situations for chronic patients are increasing due to aging, eating habits and lifestyle changes. For chronic patients, comprehensive health records and utilization are important for health care and emergency situations. In particular, in the event of an emergency, information on the patient's personal health records, such as recent surgery records, disease history, prescription and dosage history is needed immediately, but it is difficult to check separately for each hospital. In addition, in emergencies, it may take more time for proper treatment to take place if patients themselves cannot directly talk about their medication or past surgical history, or if they are unable to communicate with patients. Recently, conditions have been prepared for the collection and utilization of personal health record information due to changes in policy and technology environment, making it possible to provide services for emergency patients with chronic diseases.

\<Objective> To establish a service for collection and utilization of medical records (care, examination, surgery, prescription records) and PGHD for chronic patients and to evaluate its effectiveness.

\<Design> Mixed methods study (questionnaires and interview)

\<Setting> At the Samsung Medical Center and the Dong-A Medical Center.

\<Enrollment> 400 patients(care givers)

\<Intervention>

  1. 400 patients(care givers) are enrolled and use the personal health wallet service. (Personal Health Record service)
  2. The participants fill out questionnaire to evaluate the service
  3. Some of them are invited for an in-depth interview.
02

Conditions studied

  • Emergencies, Chronic Disease
03

In context

Emergencies

1,692 studies on the registry are indexed under Emergencies; 333 are open to participants now.

This study's enrollment of 57 is below the median of 145 across 931 interventional studies indexed under Emergencies.

Browse Emergencies studies →

Lead sponsor

Samsung Medical Center is the lead sponsor of 980 studies on the registry; 146 are open to participants now.

Of its 7 completed or terminated interventional studies of FDA-regulated products, 1 (14%) have results posted.

Counted across the registry records on this site, refreshed daily.

04

Who can participate

Ages eligible
19 Years and older
Sexes eligible
All
Accepts healthy volunteers
Yes

Eligibility criteria

\<Inclusion Criteria>

  • A chronic patient (or his or her care giver) who visits the emergency department and has a plan to visit outpatient or other hospitals in one month of the visiting emergency department.
  • Adults over 19 years old.
  • Those who voluntarily agreed to participate in the research

\<Exclusion Criteria>

  • Anyone who disagrees with this study
  • Patients who are not conscious when leaving the emergency room, patients who are not aware of or are not aware of their orientation, patients who are not aware of their level of awareness, or people who are in shock or in deep shutdown situations) (Even in the above cases, caregivers can be included in the clinical trial target if they are present. )
05

Study design

Phase
Not applicable
Primary purpose
Other
Allocation
Not applicable
Intervention model
Single group
Masking
None (open label)
Enrollment
57 participants (actual)

Study arms

  • Experimental
    Patients(Care givers)

    1. 400 patients(caregivers) are enrolled and use the personal health wallet service (Personal Health Records service). 2. They fill out questionnaire to evaluate the service 3. Some of them are invited for an in-depth interview.

    Other: Personal health wallet service for Chronic Patients in Emergency Department

Interventions

  • OtherPersonal health wallet service for Chronic Patients in Emergency Department

    Patients(caregivers) will be provided the personal health wallet service and evaluate the effectiveness and satisfaction for the service.

06

What researchers measure

Primary outcomes

  1. SUS(System Usability Scale)-based assessment of patients or care givers satisfaction using personal health wallet service.

    SUS(System Usability Scale)-based assessment of patients or care givers satisfaction using personal health wallet service. SUS consists of a 10 item questionnaire with five response options for respondents; from Strongly agree to Strongly disagree. Its score range is 0\~100 and the higher the score, the higher the satisfaction level.

    Time frame: The day of the enrollment of the study

  2. SUS(System Usability Scale)-based assessment of patients or care givers satisfaction using personal health wallet service.

    SUS(System Usability Scale)-based assessment of patients or care givers satisfaction using personal health wallet service. SUS consists of a 10 item questionnaire with five response options for respondents; from Strongly agree to Strongly disagree. Its score range is 0\~100 and the higher the score, the higher the satisfaction level.

    Time frame: 2 weeks after the enrollment

  3. SUS(System Usability Scale)-based assessment of patients or care givers satisfaction using personal health wallet service.

    SUS(System Usability Scale)-based assessment of patients or care givers satisfaction using personal health wallet service. SUS consists of a 10 item questionnaire with five response options for respondents; from Strongly agree to Strongly disagree. Its score range is 0\~100 and the higher the score, the higher the satisfaction level.

    Time frame: 4 weeks after the enrollment

  4. SUS(System Usability Scale)-based assessment of patients or care givers satisfaction using personal health wallet service.

    SUS(System Usability Scale)-based assessment of patients or care givers satisfaction using personal health wallet service. SUS consists of a 10 item questionnaire with five response options for respondents; from Strongly agree to Strongly disagree. Its score range is 0\~100 and the higher the score, the higher the satisfaction level.

    Time frame: 8 weeks after the enrollment

Secondary outcomes

  1. A qualitative study on the satisfaction of patients or care givers through interviews

    A qualitative study on the satisfaction of patients or caregivers through interviews

    Time frame: through study completion, an average of 3 months"

  2. A quantitative or qualitative study on the log data of the application

    A quantitative or qualitative study on the log data of the application

    Time frame: through study completion, an average of 3 months"

07

Study locations

1 site
  • Samsung Medical Center
    Seoul, 04742, Korea, Republic of
08

Updates

Tracking since Sep 25, 2026
No changes since tracking began. The registry record was last updated on May 24, 2023, before this site started recording changes on Sep 25, 2026. Its history is on ClinicalTrials.gov ↗
09

Registry details

Key details

Study ID
NCT04883684
Lead sponsor
Samsung Medical Center
Responsible party
Taerim Kim (Clinical Assistant Professor, Samsung Medical Center) — Principal investigator
First posted
May 12, 2021
Start date
Sep 6, 2021
Primary completion
Feb 28, 2022
Completion
Feb 28, 2022
Last update
May 24, 2023

Oversight

FDA-regulated drug
No
FDA-regulated device
No
View the source record on ClinicalTrials.gov ↗

Not currently enrolling

This study is completed, as verified in May 2023. You cannot join it, but the record below documents what was studied.

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