An interventional study of e-ink screen and Treatment as usual in Satisfaction, Patient, Covid19 and Emergencies, sponsored by Brigham and Women's Hospital. Completed at 1 site in United States. Open to participants aged 18 Years and older. Per ClinicalTrials.gov, last updated 2026-07-17.
Sponsored by Brigham and Women's Hospital · Not applicable, Interventional, and Other
Communication with patients on their clinical status is important in delivering care in the emergency department. During times of high volume or complex patients, there may be lapses in communicating with patients about their hospital course or plans of action. These miscommunications may be enhanced during the current COVID-19 pandemic as there is minimized in-person interaction with patients in order to conserve personal protective equipment and decrease the risk of disease transmission. This study utilizes a virtual white board to deliver updates to patients about the status of their emergency department stay.
The ultimate goal of this study is to understand the effect of delivering timely information about a patient's emergency department course of their satisfaction surrounding the emergency department stay. The experience of patients in the emergency department has been significantly altered by the COVID-19 pandemic due to decreased in-person encounters, and the use of PPE. Delivering information about their clinical course and expected hospital course is more difficult now given the emphasis on less in-person interaction. In response, the investigators have deployed in collaboration with e-ink, a virtual e-paper white board that can be remotely edited to help display pertinent hospital course information to patients in the emergency department. The investigators will conduct a randomized controlled trial to understand the effect of deploying these white boards on patient satisfaction in the emergency department.
256 studies on the registry are indexed under Patient Satisfaction; 127 are open to participants now.
This study's enrollment of 100 is above the median of 90 across 196 interventional studies indexed under Patient Satisfaction.
Browse Patient Satisfaction studies →Brigham and Women's Hospital is the lead sponsor of 1,236 studies on the registry; 224 are open to participants now.
Of its 116 completed or terminated interventional studies of FDA-regulated products, 64 (55%) have results posted.
Counted across the registry records on this site, refreshed daily.
Exclusion Criteria:
Individuals triaged to a pod in the emergency department without rooms that are fitted with a virtual display screen
Behavioral: Treatment as usual
Individuals triaged to a pod in the emergency department in a room that is fitted with a virtual display screen
Device: e-ink screen
A virtual display screen developed by e-ink that displays patient status, basic demographics, care team information, pending tests and anticipated disposition
Treatment as usual in the emergency department with communication of testing results, imaging and disposition by the primary clinical emergency department team.
emergency department satisfaction: likert scale
Satisfaction of overall emergency department stay measured by a 1-5 likert scale, hospital developed question on satisfaction (how satisfied were you with your emergency department stay today?)- higher score is better
Time frame: 30 minutes after disposition decision for patient
Quality of emergency department stay: likert scale
Quality of information conveyed to participant (rated on 5 point likert scale on questions about quality of waiting time for test results, staff concern, perceived teamwork in the hospital)
Time frame: 30 minutes after disposition decision for patient
Preference for virtual white board
Question on preference for virtual white board compared to a standard emergency department room without a white board (1-4 likert scale, with 4 being strongly prefer white board room)
Time frame: 30 minutes after disposition decision for patient
Plan to share: No
This study is completed, as verified in Jul 2026. You cannot join it, but the record below documents what was studied.
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Brigham and Women's Hospital