CClinicalTrials.gg
CompletedNCT04448678HIAYA CHATUpdated Jan 5, 2024Results posted

Improving Health Insurance Experiences for Adolescent and Young Adult Cancer Patients

An interventional study of Health Insurance Education Program (HIEP) and Usual Care in Adolescent, Young Adult and Cancer, sponsored by University of Utah. Completed at 3 sites in United States. Open to participants aged 18 Years to 40 Years. Per ClinicalTrials.gov, last updated 2024-01-05.

Sponsored by University of Utah · Not applicable, Interventional, and Health services research

Phase
Not applicable
Study type
Interventional
Enrollment
86
Allocation
Randomized
Ages
18 Years to 40 Years
Sex
All
01

Study summary

This is a test of an existing health insurance education program (HIEP) in adolescent and young adult (AYA) individuals (aged 18-39) diagnosed with cancer. The study will evaluate whether the HIEP delivered by patient navigators improves participants' health insurance and cost-related literacy compared to usual navigation care, which does not include education on insurance and medical costs. The study team hypothesizes that: The HIEP will improve participants' health insurance and cost-related literacy compared to usual navigation care. Specifically, that participants in the intervention arm will report greater 1) health insurance and cost literacy, including confidence with provider communication about costs, 2) familiarity with ACA policies, and 3) improvement in financial distress related to medical costs. Participants will fill out a survey upon enrollment and a follow up survey 3 months after meeting with a patient navigator where they may or may not receive the HIEP.

Read the detailed description

The goal of this research is to refine and pilot test an existing health insurance education program (HIEP) to improve health insurance and cost-related literacy among adolescent and young adult (AYA) individuals who have recently been diagnosed with cancer. This study will be conducted within the Huntsman-Intermountain Adolescent and Young Adult (HI-AYA) Cancer Care Program, which is a unique collaboration between the Huntsman Cancer Institute and Intermountain Healthcare, the largest oncology providers in Utah. Initially, age-related differences related to health insurance and cost literacy among AYAs diagnosed with cancer ages 18-26 and 27-39 years will be identified, and the HIEP materials will be adapted accordingly. The HIEP delivered by the HI-AYA patient navigators, will be investigated to see if it improves participants' health insurance and cost-related literacy.

Upon enrollment, participants will fill out a survey containing questions about their current health insurance plan, financial status, demographics, health insurance knowledge, and financial toxicity. Participants will then be randomized into separate trial arms after which participants in both groups will meet with a HI-AYA patient navigator. Participants in the interventional arm will receive 4 educational sessions surrounding health insurance use and laws (four sessions total occurring approximately every two weeks). These educational sessions will be conducted, in person, over video conference calls, or over the telephone, and will cover:

  • health insurance terms and concepts
  • insurance coverage (insurance cards, bills, schedule and explanation on benefits)
  • health insurance laws, rights and the appeals process
  • budgeting and resources. These sessions will be scheduled with each participant according to their availability, with the goal of meeting every other week.

Approximately three months after meeting with the patient navigator, participants in both arms of the trial will fill out a second survey, including similar questions to those in the first survey as well as questions surrounding satisfaction with the HIEP and the patient navigator delivery for those who received the HIEP. After the post survey is complete, a small subset of participants in both the intervention and control arm will be randomly selected to complete an interview to better understand satisfaction with patient navigation, the intervention, recommendations for modifications on delivery modality, and recommendations for intervention topics and content modifications to identify components of the HIEP that require refinement prior to potential scaling of the intervention to a larger sample. Another small subset of participants will be randomly selected to complete an interview from the control arm to discuss their satisfaction with their patient navigation and to ask how they found resources concerning health insurance during their treatment.

02

Conditions studied

  • Adolescent
  • Young Adult
  • Cancer

Keywords

  • Education
  • Insurance
03

In context

Lead sponsor

University of Utah is the lead sponsor of 969 studies on the registry; 178 are open to participants now.

Of its 107 completed or terminated interventional studies of FDA-regulated products, 62 (58%) have results posted.

Counted across the registry records on this site, refreshed daily.

04

Who can participate

Ages eligible
18 Years to 40 Years
Sexes eligible
All
Accepts healthy volunteers
No

Inclusion criteria

  • Were diagnosed with cancer between the ages of 18 and 39 AND
  • Are within 1 year of a cancer diagnosis AND
  • Are actively receiving chemotherapy, surgery, radiation, and/or hormonal therapy AND
  • Are currently insured AND
  • A patient at Primary Children's Hospital, Intermountain Medical Center or Huntsman Cancer Institute AND
  • Speak English AND
  • Have access to an electronic device compatible with video conferencing (e.g., smartphone, laptop, etc.).

Exclusion criteria

Exclusion Criteria:

  • Are unable to participate due to developmental delay OR
  • Speak a language other than English OR
  • Are currently uninsured OR
  • Do not have access to an electronic device compatible with video conferencing (e.g., smartphone, laptop, etc.).
05

Study design

Phase
Not applicable
Primary purpose
Health services research
Allocation
Randomized
Intervention model
Parallel assignment
Masking
Double (Participant, Outcomes assessor)
Enrollment
86 participants (actual)

Study arms

  • Experimental
    HIEP intervention

    Participants will be randomized to receive the insurance navigation intervention from patient navigators, which includes four, one hour long, educational learning sessions. Randomization will be done by age at diagnosis and site.

    Behavioral: Health Insurance Education Program (HIEP)

  • Active comparator
    Usual Care

    Participants will be randomized to receive standard navigation provided by patient navigators ("usual care").

    Other: Usual Care

Interventions

  • BehavioralHealth Insurance Education Program (HIEP)

    \[See arm/group descriptions\]

  • OtherUsual Care

    \[See arm/group descriptions\]

06

What researchers measure

Primary outcomes

  1. Feasibility Measurement

    Comparing total number of individuals enrolled and randomized vs completed study (completion of both surveys for control or both surveys and all of the sessions for intervention.)

    Time frame: Post-Assessment survey (Weeks 13 (+/- 2 weeks))

  2. Acceptability - Module Satisfaction

    Questions surrounding satisfaction with the HIEP. These will be asked at the post-assessment interview and will consist of participants responses surrounding satisfaction with the HIEP. We will report percentages of participants who did 1 or more session and reported satisfaction with the HIEP.

    Time frame: Post-Assessment interview (Weeks 18 (+/- 2 weeks))

  3. Navigator Satisfaction

    Validated Patient Satisfaction with Navigator Interpersonal Relationship (PSN-I) measure at post assessment survey. This score ranges from 0-45 with higher scores indicating higher satisfaction. We will report the mean and standard deviation.

    Time frame: Post-Assessment survey (Weeks 13 (+/- 2 weeks))

Secondary outcomes

  1. Changes in Efficacy- Health Insurance Literacy

    Differences between Health Insurance Literacy Measure (HILM) reported at the intro baseline and exit post-assessment survey. For this study, the last two sections (3\&4) of the HILM were used. Scores range from 9-36 with lower scores indicate lower health insurance literacy and worse outcomes. Differences will be examined by age group and by treatment arm. We report mean and standard deviation. Please note that not all participants, filled out all necessary questions at both timepoints to be assessed.

    Time frame: Baseline (Week 0) and Post Assessment survey (Weeks 13 (+/- 2 weeks))

  2. Changes in Efficacy- Affordable Care Act (ACA) Familiarity

    Questions surrounding familiarity with the ACA reported at the baseline and post-assessment survey. Values range from 0 to 28 with higher scores indicating better familiarity with ACA concepts. We will report the mean and standard deviation of the difference in response scores between baseline and post assessment for the control and intervention. Please note that not all participants, filled out all necessary questions at both timepoints to be assessed.

    Time frame: Baseline (Week 0) and Post Assessment survey (Weeks 13 (+/- 2 weeks))

  3. Changes in Efficacy-Financial Distress

    Differences between COmprehensive Score for financial Toxicity (COST) reported at the baseline and post-assessment survey. Values range from 0 to 44 where lower COST scores indicate worse financial toxicity. Differences will be examined by age group and by treatment arm. We will report mean and standard deviation. Please note that not all participants, filled out all necessary questions at both timepoints to be assessed.

    Time frame: Baseline (Week 0) and Post Assessment survey ( Weeks 13 (+/- 2 weeks))

07

Results

Posted Jan 5, 2024

Participant flow

We decided to overshoot our original target just to have the extra data.

Participant flow — Overall Study
MilestoneHIEP InterventionUsual Care
Started4541
Completed2539
Not completed202

Outcome measures

PrimaryFeasibility Measurement

Comparing total number of individuals enrolled and randomized vs completed study (completion of both surveys for control or both surveys and all of the sessions for intervention.)

Time frame:
Post-Assessment survey (Weeks 13 (+/- 2 weeks))
Reported as:
Count of participants · Participants
Feasibility Measurement
ParticipantsUsual CareHIEP Intervention
Feasibility Measurement3925
PrimaryAcceptability - Module Satisfaction

Questions surrounding satisfaction with the HIEP. These will be asked at the post-assessment interview and will consist of participants responses surrounding satisfaction with the HIEP. We will report percentages of participants who did 1 or more session and reported satisfaction with the HIEP.

Time frame:
Post-Assessment interview (Weeks 18 (+/- 2 weeks))
Reported as:
Count of participants · Participants
Acceptability - Module Satisfaction
ParticipantsHIEP InterventionUsual Care
Acceptability - Module Satisfaction100
PrimaryNavigator Satisfaction

Validated Patient Satisfaction with Navigator Interpersonal Relationship (PSN-I) measure at post assessment survey. This score ranges from 0-45 with higher scores indicating higher satisfaction. We will report the mean and standard deviation.

Time frame:
Post-Assessment survey (Weeks 13 (+/- 2 weeks))
Reported as:
Mean · score on a scale
Navigator Satisfaction
score on a scaleHIEP InterventionUsual Care
Navigator Satisfaction30.84 ± 16.1530.32 ± 12.95
SecondaryChanges in Efficacy- Health Insurance Literacy

Differences between Health Insurance Literacy Measure (HILM) reported at the intro baseline and exit post-assessment survey. For this study, the last two sections (3\&4) of the HILM were used. Scores range from 9-36 with lower scores indicate lower health insurance literacy and worse outcomes. Differences will be examined by age group and by treatment arm. We report mean and standard deviation. Please note that not all participants, filled out all necessary questions at both timepoints to be assessed.

Time frame:
Baseline (Week 0) and Post Assessment survey (Weeks 13 (+/- 2 weeks))
Reported as:
Mean · Score on a scale
Changes in Efficacy- Health Insurance Literacy
Score on a scaleHIEP InterventionUsual CareCombined
Changes in Efficacy- Health Insurance Literacy5.39 ± 6.442.30 ± 6.063.84 ± 6.40
Statistical analysis
  • HIEP Intervention vs Usual Care · t-test, 2 sided · p = 0.0401
SecondaryChanges in Efficacy- Affordable Care Act (ACA) Familiarity

Questions surrounding familiarity with the ACA reported at the baseline and post-assessment survey. Values range from 0 to 28 with higher scores indicating better familiarity with ACA concepts. We will report the mean and standard deviation of the difference in response scores between baseline and post assessment for the control and intervention. Please note that not all participants, filled out all necessary questions at both timepoints to be assessed.

Time frame:
Baseline (Week 0) and Post Assessment survey (Weeks 13 (+/- 2 weeks))
Reported as:
Mean · Score on a scale
Changes in Efficacy- Affordable Care Act (ACA) Familiarity
Score on a scaleHIEP InterventionUsual CareCombined
Changes in Efficacy- Affordable Care Act (ACA) Familiarity5.84 ± 6.302.03 ± 4.893.93 ± 5.92
Statistical analysis
  • HIEP Intervention vs Usual Care · t-test, 2 sided · p = 0.0049
SecondaryChanges in Efficacy-Financial Distress

Differences between COmprehensive Score for financial Toxicity (COST) reported at the baseline and post-assessment survey. Values range from 0 to 44 where lower COST scores indicate worse financial toxicity. Differences will be examined by age group and by treatment arm. We will report mean and standard deviation. Please note that not all participants, filled out all necessary questions at both timepoints to be assessed.

Time frame:
Baseline (Week 0) and Post Assessment survey ( Weeks 13 (+/- 2 weeks))
Reported as:
Mean · Score on a scale
Changes in Efficacy-Financial Distress
Score on a scaleHIEP InterventionUsual CareCombined
Younger group (18-25)3.70 ± 9.592.89 ± 9.443.32 ± 9.26
Older group (26-39)3.08 ± 8.450.741 ± 6.421.87 ± 7.48
Combined (18-39)3.25 ± 8.651.28 ± 7.202.25 ± 7.95
Statistical analysis
  • HIEP Intervention vs Usual Care · t-test, 2 sided · p = 0.297

Adverse events

Collected over Adverse events were not monitored for this study;.. Non-serious events are listed at a 0% frequency threshold.

Adverse event summary by group
GroupDeathsSeriousOther
HIEP Intervention———
Usual Care———

Baseline characteristics

Insured cancer patients between the ages of 18-39 who are within their first year of treatment at Huntsman Cancer Institute or the Intermountain Network.

Age, Categorical
Age, Categorical(Participants)HIEP InterventionUsual CareTotal
<=18 years000
Between 18 and 65 years454186
>=65 years000
Age, Continuous
Age, Continuous(Years)HIEP InterventionUsual CareTotal
Mean28.96 ± 7.1928.71 ± 6.1528.84 ± 6.68
Age, Customized
Age, Customized(Participants)HIEP InterventionUsual CareTotal
Younger Group Age 18-25171330
Older Group Age 26-39282856
Sex: Female, Male
Sex: Female, Male(Participants)HIEP InterventionUsual CareTotal
Female283159
Male171027
Ethnicity (NIH/OMB)
Ethnicity (NIH/OMB)(Participants)HIEP InterventionUsual CareTotal
Hispanic or Latino61016
Not Hispanic or Latino393069
Unknown or Not Reported011
Race (NIH/OMB)
Race (NIH/OMB)(Participants)HIEP InterventionUsual CareTotal
American Indian or Alaska Native000
Asian224
Native Hawaiian or Other Pacific Islander000
Black or African American000
White362662
More than one race123
Unknown or Not Reported61117
Region of Enrollment
Region of Enrollment(participants)HIEP InterventionUsual CareTotal
United States454186
COmprehensive Score for financial Toxicity (COST)
COmprehensive Score for financial Toxicity (COST)(Score on a scale)HIEP InterventionUsual CareTotal
Mean19.72 ± 9.7220.18 ± 12.2019.94 ± 10.90

1 further baseline measures are reported on the registry.

08

Study locations

3 sites
  • Intermountain Medical Center
    Murray, Utah 84107, United States
  • Huntsman Cancer Institute
    Salt Lake City, Utah 84112, United States
  • Primary Children's Hospital
    Salt Lake City, Utah 84113, United States
09

References and documents

Publications

  • Mann K, Waters AR, Park ER, Perez GK, Vaca Lopez PL, Kaddas HK, Warner EL, Ray N, Tsukamoto T, Allen K, Haaland B, Fair DB, Lewis MA, Kirchhoff AC. HIAYA CHAT study protocol: a randomized controlled trial of a health insurance education intervention for newly diagnosed adolescent and young adult cancer patients. Trials. 2022 Aug 19;23(1):682. doi: 10.1186/s13063-022-06590-5. PubMed 35986416 ↗

Study documents

  • Study protocol · Mar 2, 2020
  • Statistical analysis plan · Oct 27, 2023
  • Informed consent form · Mar 2, 2020
  • Informed consent form · May 7, 2020

Documents are hosted by the registry — open the source record to download them.

Individual participant data

Plan to share: No

10

Updates

Tracking since Sep 25, 2026
No changes since tracking began. The registry record was last updated on Jan 5, 2024, before this site started recording changes on Sep 25, 2026. Its history is on ClinicalTrials.gov ↗
11

Registry details

Key details

Study ID
NCT04448678
Lead sponsor
University of Utah
Collaborators
Intermountain Health Care, Inc., Massachusetts General Hospital, National Institutes of Health (NIH), National Cancer Institute (NCI)
Responsible party
Anne Kirchhoff (Associate Professor, University of Utah) — Principal investigator
First posted
Jun 26, 2020
Start date
Oct 21, 2020
Primary completion
Sep 20, 2022
Completion
Sep 20, 2022
Results posted
Jan 5, 2024
Last update
Jan 5, 2024

Study contacts

Anne C Kirchhoff, PhD, MPH
principal investigator · University of Utah Department of Pediatrics

Oversight

Data monitoring committee
No
FDA-regulated drug
No
FDA-regulated device
No
View the source record on ClinicalTrials.gov ↗

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