An interventional study of Child HCAHPS: Automated day-of-discharge survey in Inpatient Experience Survey Administration and Inpatient Experience Survey Response, sponsored by Boston Children's Hospital. Terminated at 2 sites in United States. Open to participants aged Up to 17 Years, including healthy volunteers. Per ClinicalTrials.gov, last updated 2022-05-12.
Sponsored by Boston Children's Hospital · Not applicable, Interventional, and Health services research
The goal of this study is to identify effective ways to assess the patient and family experience. Specifically, the study will examine automated administration of the Child Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Survey on the day of discharge through an electronic interactive patient care system. The will be a multisite study that will take place at Boston Children's Hospital (BCH) as well as at several other hospitals across the United States.
Preliminary research conducted by BCH on alternative administration methods of Child HCAHPS has proven promising. Specifically, a pilot of administration on the day of discharge using tablet computers increased response rates, especially among hard to reach groups.
To further explore modes of Child HCAHPS day of discharge administration, the Center of Excellence for Pediatric Quality Measurement (CEPQM) at BCH is collaborating with GetWellNetwork (GetWell), a company that provides interactive education material for patient televisions, to enable parents and guardians to complete Child HCAHPS on the day of discharge from the inpatient television. For this multisite study, parents of hospitalized children from BCH and participating sites will be randomized at the time of discharge to either receiving Child HCAHPS on the day of discharge on the inpatient television or standard Child HCAHPS administration via mail or email. The study will continue for up to six months at each participating site.
Exclusion Criteria:
Child HCAHPS: Automated day-of-discharge survey On the day of discharge at the hospital, parents will be contacted to solicit survey responses using patient televisions (GetWell) as follows: Day 0 (Day of likely discharge): Respondent will be promoted to complete Child HCAHPS on their television as part of the routine discharge process. Respondent will also be asked for their email address to complete post-discharge items and their appropriate contact information will be collected. Days 2-42: Standard hospital protocol (i.e., mail, email, or IVR) with the post-discharge questions.
Other: Child HCAHPS: Automated day-of-discharge survey
Parents will be contacted to complete Child HCAHPS using the standard protocol for mail, email, or IVR survey administration. The surveys will be administered by the survey vendor contracted by the participating site to administer Child HCAHPS.
Child HCAHPS surveys will be administered on the day of discharge via an electronic interactive patient care system on inpatient televisions.
Child HCAHPS Response Rate
Change in response rate to the Child HCAHPS survey
Time frame: up to 1 year
Child HCAHPS Measure Top-Box Scores
Change in Child HCAHPS top-box scores (i.e., percent of respondents selecting the most positive response option \[0-100%\]). Higher top-box scores imply better patient/family experience.
Time frame: up to 1 year
Patient and respondent characteristics
Difference in patient/respondent characteristics
Time frame: up to 1 year
Plan to share: No
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