An interventional study of Stress Reduction Training for 9-1-1 Telecommunicators in Stress, Psychological, sponsored by University of Washington. Completed. Open to participants aged 21 Years and older. Per ClinicalTrials.gov, last updated 2018-05-11.
Sponsored by University of Washington · Not applicable, Interventional, and Prevention
Emergency call centers across the country are preparing for the Next Generation 911 (NG911) initiative, which will allow citizens to place 9-1-1 "calls" using digital technologies such as text messaging, email, Skype or instant messaging, and will expand emergency information sources to also include streaming video, photo uploads, and automatic crash notifications. The impact of these new information and communication technologies on those tasked with using them in time-sensitive emergency situations is unknown. Our study is designed to address the following hypotheses: 1) We hypothesize that NG911 implementation will have a significant effect on telecommunicator stress levels and 2) A resiliency training tailored to the needs of telecommunicators will mitigate the impact on NG911 implementation on stress levels. We will test these hypotheses through the following specific aims:
Aim 1: Measure levels of stress, job satisfaction and job performance among 9-1-1 telecommunicators before and after the NG911 implementation.
Aim 2: Develop and test the efficacy of an evidence-based resiliency training and worker support intervention to improve psychological well-being and job performance of 9-1-1 telecommunicators.
Aim 3: Build an ABM tool of 9-1-1 call centers to improve 9-1-1 telecommunicator workforce training and smooth transitions to future call center innovations.
783 studies on the registry are indexed under Stress, Psychological; 128 are open to participants now.
This study's enrollment of 323 is above the median of 85 across 632 interventional studies indexed under Stress, Psychological.
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Exclusion Criteria:
This group will complete a 7-week online mindfulness-based resiliency training: Stress Reduction Training for 9-1-1 Telecommunicators
Behavioral: Stress Reduction Training for 9-1-1 Telecommunicators
This group is a wait-list control and will be offered the training after all data collection has been completed.
Calgary Symptoms of Stress Inventory
Change in the Calgary Symptoms of Stress Inventory results
Time frame: Baseline, immediately post intervention and 3 months post intervention
No study locations are listed for this record.
Plan to share: No
This study is completed, as verified in May 2018. You cannot join it, but the record below documents what was studied.
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University of Washington