An interventional study of Writing down request for help in Patient Satisfaction, Doctor Satisfaction and Duration of Consultation, sponsored by Nanne Kleefstra. Completed at 1 site in Netherlands. Per ClinicalTrials.gov, last updated 2011-11-06.
Sponsored by Nanne Kleefstra · Not applicable, Interventional, and Health services research
The primary objective of this study is to determine whether exploring the request for help more thoroughly improves patient satisfaction in general practice (primary care).
Patient satisfaction has been an important topic of interest in primary health care during the last decade(s). Many factors during the consultation influence patient satisfaction. One of the aspects in a consultation is the request for help; especially in primary care the request for help has been recognised as an important aspect influencing patient satisfaction. The investigators hypothesized that exploring the request for help more thoroughly would improve patient satisfaction in general practice.
This is the only study on the registry with Nanne Kleefstra as lead sponsor.
Counted across the registry records on this site, refreshed daily.
Exclusion Criteria:
Patients in the control group were asked to participate in a patient satisfaction study. They were asked to fill in a questionnaire with respect to patient satisfaction.
Patients in the intervention group were told that the practice was participating in a patient satisfaction study, and they were given an envelope with information about the 'doorknob phenomenon' and a request card. The envelope for the control group only consisted of information about a patient satisfaction study, without any information on the 'doorknob phenomenon', and without a request card. Both groups received the same letter with patient information about the study.
Other: Writing down request for help
Patients in the intervention group could write down their request for help on a request card (with a maximum of 2 questions).
Patient satisfaction measured with the Consultation Satisfaction Questionnaire
The primary endpoint is the 'Professional Care' (PC) scale of the 'Consultation Satisfaction Questionnaire' (CSQ). In a previous study the score on the PC were 88.2 en 80.9 in the intervention and control groups, respectively. The standard deviations were 11.8 en 16.1. For our sample size calculation we used an expected standard deviation of 15. The sample size required to detect a difference of 7 on the PC scale between the intervention and control group, with a power of 90%, and alpha of 5% (two-tailed), and a standard deviation of 15, was 196 patients. We rounded this number off to 200.
Time frame: 15-30 minutes (after the consultation patients filled in the questionnaire)
Patient satisfaction measured with the Visual Analog Scale
On a scale of 0-10 patients could fill in the Visual Analog Scale with regard to the patient satisfaction during the consultation
Time frame: 15-30 minutes (patients filled in the Visual Analog Scale after the consultation)
Doctor satisfaction measured with the Visual Analog Scale
On a scale from 0-10 general practitioners could fill in the Visual Analog Scale with regard to their own satisfaction about the consultation
Time frame: 15-30 minutes (general pracitioners filled in the Visual Analog Scale after the consultation)
Duration of the consultation
Duration of the consultation was compared between both groups
Time frame: 15-30 minutes (after the consultation the doctor measured the time with a stopwatch)
This study is completed, as verified in Nov 2011. You cannot join it, but the record below documents what was studied.
Get an email when the registry record changes — status, dates, results — or when someone posts here.
Sign in to followQuestions and observations about this study, from anyone following it. Not medical advice, and not a channel to the study team — their contact details are on the registry record.
Sign in to join the discussion. Reading takes no account; posting does. You choose a display name, and a pseudonym is the default.
Nothing here yet. If you are running this trial, taking part in it, or weighing whether to, this is the place to say so.